The favoratism is this place is astounding. If your not part of the boys club, you dont get anywhere. You can be lazy and do literally nothing for most of your shift and still get offered promotions as long you are best buddies with the management. There is no line drawn between the professional relationship and the personal relationship.
Management also cannot seem to make up their mind about how they want to do things. They are constantly changing what your job duties are and what is expected of you, often times in the same day. It leads to mass confusion.
There is no real threat to those who cannot perform up to the standards one would expect would be required in this job. People are allowed to continuously mess up and claim its because they didnt know, even they got the exact same training that I got and I knew better.
Nothing worth while is offered to those who actually have the talent to do this job. There is no reward system in place at all (especially for level 2 agents). Management does absolutely nothing to boost morale, there is no motivation to do any better then what you absolutely have to in order to keep your job.
This place is treated like a call center rather than a help desk. At a call center, they hire anyone that has a pulse rather than hiring people that have a brain and can actually use it. This creates major frustration because you then have to constantly clean up other peoples messes because they havent got a clue what they are doing. Whats worse, is those agents that are constantly causing the frustration are the ones that get the promotions.
