Not an enjoyable place to work
Pros
Decent pay for call center
Cons
you are expendable at Unisys. You'll troubleshoot issues that are technical and gain a bit of knowledge, but it will soon become very routine. Unisys doesn't train their employees. They hire people with basic background knowledge and throw them in to start taking calls. this can be very stressful as the help file you are given rarely gives you the answer to your callers problem. Management was horrible. You're never acknowledged for a job well done, but will get lectured for call handle time and the slightest mistakes. You are expected to reach out to level 2 agents when you hit a road block or approach your call time limit, but level 2 agents do their best to avoid you or brush you off. Strict attendance policy, no excuses for being inevitably late due to heavy snow days or a sick infant at home. Leaving your phone to use the restroom counts toward your paid breaks. Not an enjoyable place to work
