Is Universal Studios a good company to work for?

Universal Studios has an overall rating of 3.8 out of 5, based on over 2,270 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 72% of employees would recommend working at Universal Studios to a friend and 55% have a positive outlook for the business. The best reviews about Universal Studios have been left by employees working as Ride Attendant , Bartender and Barista .

Does Universal Studios pay their employees well?

According to anonymously submitted Glassdoor reviews, Universal Studios employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Universal Studios. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Universal Studios?

72% of Universal Studios employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Universal Studios 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Universal Studios?

Attractions Attendant (92) , Ride Operator (89) , Cashier (41) , Retail Sales Associate (38) , Sales Associate (38) , Food Stand Attendant (30) , Security Officer (21) , Lifeguard (18) , Bartender (17) , Line Cook (16) , Ride Attendant (16) , Server (15) , Sales Associate/Cashier (14) , Food Service Worker (13) , Food and Beverage (13)

What are the pros of working at Universal Studios according to real employee reviews?

"Great benefits and a fair amount of advancement opportunity" ((in 187 reviews)); "The people are great and it's very happy to work in a theme park." ((in 121 reviews)); "fun, great coworkers, learn customer service and how to work independently, chances to move up the ladder" ((in 64 reviews)); "free tickets and admission to park" ((in 58 reviews)); "Free entry to SeaWorld and Bush Gardens" ((in 31 reviews))

What are the cons of working at Universal Studios according to real employee reviews?

"Bad management and HR doesn't do a lot to help you out." ((in 126 reviews)); "soul draining and low pay" ((in 119 reviews)); "Hours were long and sometimes unpredictable." ((in 97 reviews)); "Attendance policy is terrible and there is so much favoritism at work." ((in 54 reviews)); "The managers have no clue what they are doing." ((in 46 reviews))

What are employees saying about Universal Studios layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Universal Studios layoffs and their outlook for job security at Universal Studios in 2026.

What are the top reviewed Universal Studios locations?

Orlando , Universal City , Los Angeles , Hollywood , Studio City , Universal Cty , North Hollywood , Hollywood, Los Angeles , New York , West Hollywood , Burbank , Miami , Santa Clarita , San Diego , Las Vegas , Kissimmee , Pennsville , New York Mills , Madison , East Lansing , Oklahoma City , Washington , Charlotte , Apex , Raleigh , Austin , Killeen , Minneapolis , Knoxville , Nashville

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Universal Studios

Part of NBCUniversal

Universal Studios reviews

3.8

72% would recommend to a friend

(2,043 total reviews)

Thomas L. Williams

68% approve of CEO

55% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.8

Culture & values

3.8

Career opportunities

3.7

Compensation and benefits

3.6

Work/Life balance

3.3

Senior management

Universal Studios has an employee rating of 3.8 out of 5 stars, based on 2,043 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Universal Studios employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Jul 6, 2022

Great Experience

Market research interviewer

Recommend

CEO approval

Business Outlook

Pros

Wonderful benefits, great staff events, lovely facility for staff use, and really fun to work at a theme park. All my managers cared about our well being very much, and my team was fun and helpful to newcomers. Worked great with my availability as a full time student and not particularly taxing work which was rewarding as well!

Cons

My role was non union and not the department I initially wanted to work in. We did not get a lunch break unless we worked an 8 hr shift, and most shifts were only 5-6 hours. They’re also late at night or early in the morning to afternoon which affected my meal schedule to only eating around once or twice a day.

5.0

Jul 5, 2022

Great Workplace!

Back of house team member

Recommend

CEO approval

Business Outlook

Pros

Great benefits, considerate management, good pay.

Cons

Long hours, high temperatures, strict timing

1.0

Jul 4, 2022

Worst job I’ve ever had

Seasonal - retail clerk

Recommend

CEO approval

Business Outlook

Pros

The Wizarding World Helping guests Free admission Maybe a good first job? 35% discount (but doesn’t matter if you’re not making any money)

Cons

- Low pay - minimum wage (not even close to a living wage) and Universal can definitely afford to pay people more. - You need to arrive an hour early to work just to clock in on time and it’s unpaid - Parking is too far away from where you actually need to go, by the time you get to work you’re already sweating - Management isn’t very helpful - Super strict with clocking in the exact minute and a warning system that sounds like it’s made for toddlers - Newer people are expected to do above and beyond when most employees don’t - high turnover of employees - New employees need to work at multiple different stores when training so you never can get comfortable in any of the shops - Feels like high school

Viewing 535 - 537 of 2,043 Reviews

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