Is Universal Studios a good company to work for?

Universal Studios has an overall rating of 3.8 out of 5, based on over 2,272 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 72% of employees would recommend working at Universal Studios to a friend and 55% have a positive outlook for the business. The best reviews about Universal Studios have been left by employees working as Ride Attendant , Bartender and Barista .

Does Universal Studios pay their employees well?

According to anonymously submitted Glassdoor reviews, Universal Studios employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Universal Studios. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Universal Studios?

72% of Universal Studios employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Universal Studios 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Universal Studios?

Attractions Attendant (92) , Ride Operator (89) , Cashier (41) , Retail Sales Associate (38) , Sales Associate (38) , Food Stand Attendant (30) , Security Officer (22) , Lifeguard (18) , Bartender (17) , Line Cook (16) , Ride Attendant (16) , Server (15) , Sales Associate/Cashier (14) , Food Service Worker (13) , Food and Beverage (13)

What are the pros of working at Universal Studios according to real employee reviews?

"Great benefits and a fair amount of advancement opportunity" ((in 187 reviews)); "The people are great and it's very happy to work in a theme park." ((in 114 reviews)); "fun, great coworkers, learn customer service and how to work independently, chances to move up the ladder" ((in 67 reviews)); "free tickets and admission to park" ((in 56 reviews)); "Fun work environment and co workers" ((in 30 reviews))

What are the cons of working at Universal Studios according to real employee reviews?

"Bad management and HR doesn't do a lot to help you out." ((in 122 reviews)); "soul draining and low pay" ((in 117 reviews)); "Hours were long and sometimes unpredictable." ((in 95 reviews)); "Attendance policy is terrible and there is so much favoritism at work." ((in 52 reviews)); "The managers have no clue what they are doing." ((in 43 reviews))

What are employees saying about Universal Studios layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Universal Studios layoffs and their outlook for job security at Universal Studios in 2026.

What are the top reviewed Universal Studios locations?

Orlando , Universal City , Los Angeles , Hollywood , Studio City , Universal Cty , North Hollywood , Hollywood, Los Angeles , New York , West Hollywood , Burbank , Miami , Santa Clarita , San Diego , Las Vegas , Kissimmee , Pennsville , New York Mills , Madison , East Lansing , Oklahoma City , Washington , Charlotte , Apex , Raleigh , Austin , Killeen , Minneapolis , Knoxville , Nashville

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Universal Studios

Part of NBCUniversal

Universal Studios reviews

3.8

72% would recommend to a friend

(2,045 total reviews)

Thomas L. Williams

68% approve of CEO

55% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.8

Culture & values

3.8

Career opportunities

3.7

Compensation and benefits

3.6

Work/Life balance

3.3

Senior management

Universal Studios has an employee rating of 3.8 out of 5 stars, based on 2,045 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Universal Studios employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Nov 4, 2014

im a full time cashier at universal

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

the team member are very friendly

Cons

i got hired for new restaurant it does't get busy but i believe we will get very busy

3.0

Oct 28, 2014

Amazing Content and commitment to quality entertainment for a diversified demographic

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

NBC Universal encourages the practice of promoting from within the company. Salaried employees command top respect within the organization.

Cons

[You] can expect to work around the clock. Evening hours, weekends, holidays.... the expectation is "do whatever it takes to get the work done." It is important to cultivate personal relationships with superiors if you seek advancement opportunities.

5.0

Oct 20, 2014

Great Environment, excellent coworkers (most of the time)

Food stand attendant

Recommend

CEO approval

Business Outlook

Pros

Great training and benefits, if you enjoy customer service, than this is definitely the job for you. Be prepared to work hard, and go home tired, but happy.

Cons

Some of my coworkers didn't work hard, and most of the people who work there are smoking mariuana, on or off duty. They say drug tests happen, but if they did, they would lost half of their staff, management included.

Viewing 1876 - 1878 of 2,045 Reviews

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Jobs at Universal Studios

Auditions - Grinchmas 2026

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Universal Studios reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

im a full time cashier at universal

Amazing Content and commitment to quality entertainment for a diversified demographic

Great Environment, excellent coworkers (most of the time)

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