Excellent Company for work culture, inclusion, benefits and growth oppurtunities
Pros
From the first day you will feel welcomed, supported and heard. They provide clear career paths and easily attainable bonus oppurtunities. Supervisors are always checking in and encouraging to explore new upward moving career oppurtunities and even spend time one on one helping you to prepare to kill your interviews when the time comes. I can not say enough about the culture of this company. They truly want each employee to not only grow but they actively nurture your growth and provide any and all resources you might need to make sure you succeed. Also the benefits are in my opinion some of the best i've seen or heard of in my career. This company truly is a unicorn in my humble opinion.
Cons
In my previous time working in the contact center there is a small con if you could even call it that. The contact center especially intake and csr positions have quarterly scheduling that is ranked on metrics. so the hours for inbound calls are 8a-8p est and to fairly staff those calls they ask quarterly for your schedule preferences and then once metrics are measured and compared to your peers they start at the top and work down to accomodate scheduling . so you could be working 8-4 this schedule and if your metrics dropped the next schedule may have you working 1030-630 or 1130-8 for example. now I personally preferr 4 9hr days and a 4 hr day but again depending on your metrics you may or may not get your preferences.