Is Unum a good company to work for?

Unum has an overall rating of 3.4 out of 5, based on over 2,362 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 54% of employees would recommend working at Unum to a friend and 57% have a positive outlook for the business. The best reviews about Unum have been left by employees working as Scholar Intern , Client Development Specialist and Intern .

Does Unum pay their employees well?

According to anonymously submitted Glassdoor reviews, Unum employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Unum. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Unum?

54% of Unum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Unum 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Unum?

Customer Service Representative (83) , Eligibility Specialist (58) , Leave Specialist (53) , Life Event Specialist (51) , Benefits Specialist (47) , Disability Benefits Specialist (34) , Director (31) , Manager (29) , Intern (28) , Software Engineer (27) , Customer Benefit Advisor I (22) , FMLA Leave Specialist (20) , Client Manager (16) , Sales Consultant (16) , Business Analyst (15)

What are the pros of working at Unum according to real employee reviews?

"Benefits are great and affordable." ((in 378 reviews)); "Very flexible with school schedule and good pay." ((in 137 reviews)); "Enjoyed time working there and thought the people were great" ((in 117 reviews)); "Work life balance is good" ((in 86 reviews)); "Awesome culture and great people to work with" ((in 77 reviews))

What are the cons of working at Unum according to real employee reviews?

"Management is bad in some departments" ((in 75 reviews)); "Bad training and no down time" ((in 54 reviews)); "line managers have been with the company at least 15+ years." ((in 51 reviews)); "Awful upper management, they do not care about lower level employees." ((in 33 reviews)); "Executive Committee and some senior management go on and on about the Unum values" ((in 17 reviews))

What are employees saying about Unum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Unum layoffs and their outlook for job security at Unum in 2026.

What Unum locations have received the highest employee ratings?

Chicago , Charlotte , Tampa , San Francisco , Atlanta , Los Angeles , New York , Washington , Columbia , Chattanooga

Unum reviews

3.4

54% would recommend to a friend

(1,418 total reviews)

Rick McKenney

63% approve of CEO

57% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.4

Culture & values

3.4

Career opportunities

3.2

Work/Life balance

2.9

Senior management

Unum has an employee rating of 3.4 out of 5 stars, based on 1,418 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Unum employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Mar 18, 2023

Salary

Billing representative

Recommend

CEO approval

Business Outlook

Pros

The company had a very profitable year in 2022 and paid out 150% of the base bonus.

Cons

They did role reviews stating they would be looking in to titles and pay to adjust the roles to what work is actually done. After the long reviews,Unum will tell you “ many” people got salary increases with the new roles. That is not true. A lot of employees got even more responsibility with no increase in salary. Unum is also pushing everyone to go back into the office that lives within 75 miles of an office , 2 days a week. Employees are pushing back. It’s falling on deaf ears. After a financially fantastic 2022 , with most employees working FT at home, Leadership thinks it’s more productive to be in the office. It is antiquated thinking, especially after the financial year they had

3.0

Dec 28, 2022

Cons outweight the pros

Title iv ada specialist

Recommend

CEO approval

Business Outlook

Pros

- Great benefits. - End of the business day is 3 PM EST, so if you are able to finish work by 3 PM you can get out at that time. - It seems they are working to improve efficiency with work flow processes.

Cons

- Pay is not worth the stress the job creates and the amount of time it takes up. ($53,000 starting salary) - It can be extremely tedious to prepare for PTO. Sometimes PTO prep makes me not even want to take PTO. - Workflow processes are not all outlined, some workflows are very vague or simply not written out. Some processes are you only learn through word of mouth, then you are expected to not make any mistakes when the workflows should clearly just be updated to be more comprehensive. It's extremely frustrating to get conflicting information about how to perform your own job and then be critiqued. - Constant changes to the department (both good and bad). - Too many customers.

1.0

Sep 11, 2022

Upper management is out of touch

Disability benefits specialist- std

Recommend

CEO approval

Business Outlook

Pros

Fertility and adoption benefits 100% paid disability leave for 8 weeks

Cons

Excessive workload that never ceases Expected to do more in your current role without additional compensation Out of touch upper management that doesn't see how underwater their staff are and when confronted with it, suggest it may be the employee doing their job incorrectly Being asked to work for free when hourly (illegal, but everyone does it to complete their work)

Viewing 40 - 42 of 1,418 Reviews

Jobs at Unum

Client Experience Representative I- Ask Unum

Benefit Specialist Trainee - Portland

Customer Benefit Advisor I (On-Site)- Chattanooga

Leave and Disability Claims Roles

Unum

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Cons outweight the pros

Upper management is out of touch

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