Is Unum a good company to work for?

Unum has an overall rating of 3.4 out of 5, based on over 2,361 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 54% of employees would recommend working at Unum to a friend and 57% have a positive outlook for the business. The best reviews about Unum have been left by employees working as Scholar Intern , Client Development Specialist and Intern .

Does Unum pay their employees well?

According to anonymously submitted Glassdoor reviews, Unum employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Unum. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Unum?

54% of Unum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Unum 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Unum?

Customer Service Representative (83) , Eligibility Specialist (58) , Leave Specialist (53) , Life Event Specialist (51) , Benefits Specialist (47) , Disability Benefits Specialist (34) , Director (31) , Manager (29) , Intern (28) , Software Engineer (27) , Customer Benefit Advisor I (22) , FMLA Leave Specialist (20) , Client Manager (16) , Sales Consultant (16) , Business Analyst (15)

What are the pros of working at Unum according to real employee reviews?

"Benefits are great and affordable." ((in 378 reviews)); "Very flexible with school schedule and good pay." ((in 137 reviews)); "Enjoyed time working there and thought the people were great" ((in 117 reviews)); "Work life balance is good" ((in 86 reviews)); "Awesome culture and great people to work with" ((in 77 reviews))

What are the cons of working at Unum according to real employee reviews?

"Management is bad in some departments" ((in 75 reviews)); "Bad training and no down time" ((in 54 reviews)); "line managers have been with the company at least 15+ years." ((in 51 reviews)); "Awful upper management, they do not care about lower level employees." ((in 33 reviews)); "Executive Committee and some senior management go on and on about the Unum values" ((in 17 reviews))

What are employees saying about Unum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Unum layoffs and their outlook for job security at Unum in 2026.

What Unum locations have received the highest employee ratings?

Chicago , Charlotte , Tampa , San Francisco , Atlanta , Los Angeles , New York , Washington , Columbia , Chattanooga

Unum reviews

3.4

54% would recommend to a friend

(1,417 total reviews)

Rick McKenney

63% approve of CEO

57% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.4

Culture & values

3.4

Career opportunities

3.2

Work/Life balance

2.9

Senior management

Unum has an employee rating of 3.4 out of 5 stars, based on 1,417 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Unum employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Apr 26, 2019

It's ok, they try.. but just don't seem to get it

Customer service representative iii

Recommend

CEO approval

Business Outlook

Pros

Benefits, PTO, Flexible breaks, Equipment/internet company provided for WAH

Cons

Time is not provided to complete required tasks such as forwarding emails to other teams, reporting time, reading emails; there is no choice but to work unpaid in order to meet their expectations. They take on new business before they ensure there is the staff in place to meet the clients needs causing employees and clients to be dissatisfied and stressed.

3.0

Nov 2, 2018

A history of layoffs in IT

It manager

Recommend

CEO approval

Business Outlook

Pros

Good Benefits and training opportunities

Cons

Each new leadership change brings layoffs and restructures. You have to keep your skills and resumes up to date while meeting tight deadlines

1.0

Apr 12, 2018

FMLA Leave Specialist

Leave specialist

Recommend

CEO approval

Business Outlook

Pros

You will gain transferable skill to apply to a company that values your work ethic

Cons

This company treats you like a machine/property. All they care about is money and do not care how unhappy their employees are. The Managers are awful, especially the new hire manager and the mentor team. You've been warned they will cut you after they have used every ounce of work ethic you've ever had. The training process is terrible, and they do not provide the proper support to do your job. The company as a whole may be reputable but the manager they have over the new hire team is ruthless. The manager told me in a meeting once that "d's get degree." That's exactly how poorly you will be trained and if you are not a self motivated learner you will not succeed at this job. There are some good mentors but mostly they are just looking out for their own paychecks. The people in managerial roles do not care about the employees. This is not a career to pursue if you are looking for job security.

Viewing 22 - 24 of 1,417 Reviews

Jobs at Unum

Client Experience Representative I- Ask Unum

Benefit Specialist Trainee - Portland

Customer Benefit Advisor I (On-Site)- Chattanooga

Leave and Disability Claims Roles

Unum

Unum reviews

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Ratings by demographic groups

Reviews by job title

It's ok, they try.. but just don't seem to get it

A history of layoffs in IT

FMLA Leave Specialist

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