UserTesting Customer Success reviews

Item: UserTesting
Rating: 3
Author: Former employee - Customer Success

3.0

100% would recommend to a friend

(2 total reviews)

Eric Johnson

100% approve of CEO

100% positive business outlook

Ratings by category

4.0

Culture & values

4.0

Diversity & inclusion

4.0

Senior management

3.0

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2 reviews

3.0

May 16, 2025

Joined in 2025 after the the new leadership was installed

Customer success

Recommend

CEO approval

Business Outlook

Pros

Looks like the company is on the right track now. Solid GTM strategy and focusing on retention.

Cons

Need to focus more on onboarding. This will decrease ramp up time and increase your knowledge base around your role.

3.0

Aug 1, 2023

Lots of opportunities

Customer success

Recommend

CEO approval

Business Outlook

Pros

Room for growth and advancement

Cons

Working through merger growing pains

Jobs at UserTesting

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Remote

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Director, Segment Marketing

UserTesting

UserTesting Customer Success reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Joined in 2025 after the the new leadership was installed

Lots of opportunities

Jobs at UserTesting

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