Is VCA a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at VCA have rated their employer with 2.6 out of 5 stars in 189 Glassdoor reviews. This is a lower than average score with the overall rating of VCA employees being 2.9 out of 5 stars. Search open Customer Service (CSR) Jobs at VCA now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at VCA .

Does VCA pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at VCA with 3.0 out of 5 stars based on 189 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at VCA.

How happy are Customer Service (CSR) professionals working at VCA?

39% of Customer Service (CSR) employees at VCA would recommend their employer to a friend. This rating has decreased by 20% in the past 12 months. Customer Service (CSR) professionals have also rated VCA with a 2.2 rating for work-life-balance, 3.5 rating for diversity and inclusion, 2.2 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at VCA?

Veterinary Assistant (276) , Veterinary Technician (180) , Customer Service Representative (CSR) (96) , Customer Service Representative (88) , Client Service Representative (83) , Veterinarian (69) , Registered Veterinary Technician (RVT) (68) , Receptionist (63) , Technician (56) , Associate Veterinarian (52) , Vet Assistant (49) , Hospital Manager (48) , Front Desk Receptionist (35) , Kennel Technician (33) , Vet Tech (33)

What are the pros of working at VCA according to real employee reviews?

"Benefits were good and given after 30days" ((in 218 reviews)); "The coworkers are great and there are pet discounts for medical care" ((in 97 reviews)); "At the hospital level there are great people and the veterinary field can be very rewarding." ((in 76 reviews)); "Staff is great and friendly." ((in 65 reviews)); "Good work environment." ((in 23 reviews))

What are the cons of working at VCA according to real employee reviews?

"The pay is low and they make it hard to get a raise unless you tell them you're quitting." ((in 245 reviews)); "Some managers have difficult managig styles." ((in 60 reviews)); "there is no work/life balance" ((in 48 reviews)); "NO TRAINING: coworkers don't help you out and seem to get some sick satisfaction from watching you fail" ((in 48 reviews)); "Long hours and made to feel like you're not a team player if you don't work overtime/pick up shifts in other departments." ((in 46 reviews))

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VCA

Part of Mars

VCA Customer Service (CSR) reviews

2.6

39% would recommend to a friend

(189 total reviews)

Patty Wu

4% approve of CEO

23% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Compensation and benefits

2.7

Career opportunities

2.3

Senior management

2.2

Culture & values

2.2

Work/Life balance

Customer Service (CSR) employees have rated VCA with 2.6 out of 5 stars, based on 189 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. VCA is rated 23% below average by Customer Service (CSR) professionals compared to other employers within the Personal Consumer Services industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

189 reviews

3.0

Jun 3, 2026

Good pay and schedule, but challenging management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good pay and schedule, good coworkers

Cons

corporate management can be difficult

1.0

May 1, 2026

Ineffective management and unsustainable work environment - DO NOT APPLY

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

• Peers are extremely nice and supportive which means a lot in such a high-stress, high-stakes environment.

Cons

• Chronically understaffed, creating an unsustainable workload and consistently difficult work environment • Upper management is ineffective and disconnected; communication is poor, concerns are ignored, and there is little accountability or leadership support • Employees are frequently left without support when issues arise and expected to manage problems independently • Customer conflict handling is concerning to say the least. Management often prioritizes appeasing clients over supporting staff, leaving employees feeling blamed and undervalued • Company resources are not meaningfully reinvested into staffing, compensation, or employee support • Recognition efforts feel superficial and out of touch with actual workplace needs • Overall, a poorly managed organization with low morale and insufficient support for employees. I would not recommend it

4.0

Apr 21, 2026

Great benefits but poor work-life balance

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great benefits and work environment

Cons

Poor work life balance here

Viewing 1 - 3 of 189 Reviews

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Client Service Representative

Customer Care Representative

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VCA Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good pay and schedule, but challenging management

Ineffective management and unsustainable work environment - DO NOT APPLY

Great benefits but poor work-life balance

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