Tier 3 Support Workspace ONE
Pros
Freedom to work where you want, you are not obligated to work in an on-premises office. You can have control over your customer appointments, there is no inbound calls
Cons
The Workspace ONE Global support organization is disfunctional. Broken processes, and failure to listen to employee suggestions on how to change. They expect you to put every case first in line and threaten escalations to C suite when you cannot. The burn out happens fast with 30 plus tickets coming in each week. There is a large failure to share knowledge from Development and project management owners to support. There is a large lack of documented processes to troubleshoot the product. Take your best educated guess approach is not ideal. Compensation is the lowest in the Organization, especially when the Organization preaches how support is the backbone. They hire NCG's and call it a service to new grads to get experience, but the reality is they do the NCG program for cheap labor.
