Is VMware a good company to work for as a Sr Technical Support Engineer?

Sr Technical Support Engineer professionals working at VMware have rated their employer with 4.5 out of 5 stars in 86 Glassdoor reviews. This is a higher than average score with the overall rating of VMware employees being 4.4 out of 5 stars. Search open Sr Technical Support Engineer Jobs at VMware now and start preparing for your job interview by browsing frequently asked Sr Technical Support Engineer interview questions at VMware .

Does VMware pay Sr Technical Support Engineer employees well?

Sr Technical Support Engineer professionals rate their compensation and benefits at VMware with 4.5 out of 5 stars based on 86 anonymously submitted employee reviews. This is 2.2% better than the company average rating for salary and benefits. Find out more about Sr Technical Support Engineer salaries at VMware.

How happy are Sr Technical Support Engineer professionals working at VMware?

93% of Sr Technical Support Engineer employees at VMware would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Sr Technical Support Engineer professionals have also rated VMware with a 4.2 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.6 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at VMware?

Member Of Technical Staff (458) , Technical Support Engineer (327) , Senior Member of Technical Staff (245) , Software Engineer (215) , Staff Engineer (205) , Business Analyst (147) , Senior Manager (136) , Account Executive (132) , Director (130) , Senior Software Engineer (128) , Manager (106) , Intern (102) , Sales (94) , Member of Technical Staff(MTS) (92) , Account Manager (87)

What are the pros of working at VMware according to real employee reviews?

"The benefits are great and the Palo Alto campus is gorgeous." ((in 1024 reviews)); "You can learn so much from VMware and give back to charities while still enjoying a good work life balance." ((in 925 reviews)); "Great for people really into coding and those who don't like much customer face to face dealings" ((in 742 reviews)); "Pay is good but you cannot spend as you don't know when your job will be gone." ((in 413 reviews)); "Package for an intern is great: good salary and many activities organized for interns during the summer." ((in 375 reviews))

What are the cons of working at VMware according to real employee reviews?

"I had a very Bad manager" ((in 244 reviews)); "frequent org changes and layoffs" ((in 139 reviews)); "Upper management is bad which creates hierarchy" ((in 67 reviews)); "Middle management is incompetent, and multiple layers slow down or stop anything which requires an approval" ((in 60 reviews)); "Senior management has basically ignored the last 50 years or so of management best practices." ((in 47 reviews))

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VMware Sr Technical Support Engineer reviews

4.5

93% would recommend to a friend

(86 total reviews)

Raghu Raghuram

95% approve of CEO

63% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.6

Culture & values

4.5

Compensation and benefits

4.2

Work/Life balance

4.1

Career opportunities

3.8

Senior management

Sr Technical Support Engineer employees have rated VMware with 4.5 out of 5 stars, based on 86 company reviews on Glassdoor. This indicates that most Sr Technical Support Engineer professionals have an excellent working experience there. VMware is rated in line with the average (within 1 standard deviation) by Sr Technical Support Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

86 reviews

4.0

Nov 17, 2013

Positive Experience Overall

Senior technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Good learning opportunity, great people and technology

Cons

Poor People Managers and not much options within the organization

5.0

Jun 10, 2013

Great environment with tons of opportunities.

Senior technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Great benefits, lots of training, positions to grow into

Cons

Need to staff up faster and not push new products out the door without enough QA.

2.0

May 2, 2013

Cork is turning itself into a Call Center

Senior technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Good compensation (if you negotiate your salary during the job interview, or else, you'll be stuck) Possibility to travel to US or Europe Looks good on CV

Cons

The center has seen a lot of people leaving but currently it's unable to hire good ones (brain drain with only WPPs being hired). People are leaving because they are underpaid or they found something more interesting to do. The place wast turned upside down with the big focus on metrics and Csats. A TSE is someone who has to take calls, close a minimum of x cases per day and at the end of the day, will also have to keep customers happy (while most of times there is no proper training for new or existing products). Feels like working on a factory. Company has a multi-cultural environment but 95% of the management is Irish.

Viewing 82 - 84 of 86 Reviews

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VMware Sr Technical Support Engineer reviews

Ratings by category

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Positive Experience Overall

Great environment with tons of opportunities.

Cork is turning itself into a Call Center

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