Vaco Client Service Associate reviews

3.2

97% would recommend to a friend

(6 total reviews)
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Brian Waller

Not enough data to show CEO approval

100% positive business outlook

Reviews by job title

6 reviews
5.0
Jun 14, 2021
Recommend
CEO approval
Business Outlook

Pros

- Senior management and many of the tenured staff are very friendly and nurturing if you take the initiative to build the relationship with them. - Lots of training and advice is provided. If you demonstrate a willingness to learn, management will be even more eager and invested in your success. - Management invests a great deal of time and effort to ensuring that the company culture is positive and friendly. - Not too much politics between colleagues. The sales environment is structured in a way that is supportive between colleagues. - You reap what you sow in this job. Success is a combination of both hard work and creativity, but hard work is most important. - Very competitive commission structure.

Cons

- Very face-paced metric-driven environment + long hours. There is often an expectation and pressure to work overtime. - Sales environments can get very busy at times. Some of my newer colleagues felt intimidated approaching their more tenured colleagues or managers because of it, and often stayed silent when they should have ask for help. It's not a job for the faint of heart. - There was a lot of pressure to achieve your call metrics, which included clients picking-up the phone/answering marketing emails, and having meaningful conversations that could eventually lead to a sale. However, these call lists were often incomplete or outdated. Poor call list = less likelihood of reaching the right prospect and getting a meaningful response = not achieving your metrics. An easy solution for someone with a bit of initiative would be to research/update these call lists themselves by finding the correct contacts via LinkedIn. However, spending too much time updating call lists instead of making actual calls was frowned upon during working hours. It was a bit of a Catch-22, as the only appropriate time to do this was by working overtime during off-hours, which I usually didn't have time for with work-life balance getting in the way. This alienated me from my work a bit, as I often felt pressured to make calls to unlikely prospects just to keep up with my dials metrics, instead of using that time more effectively (in my opinion).

1.0
Oct 22, 2020
Recommend
CEO approval
Business Outlook

Pros

None - don't fall the earning potential they repeatedly tell you in the interview because you'll likely never make it there since they'll find a reason to fire you whenever fits them best.

Cons

Do not work here or waste your time applying here. They do not care about their employees whatsoever, ask your connections if they know anyone who has worked here and their experiences will speak for themselves. The company is run by such poor management that have 0 respect for you. It is a rough job market right now but don't stoop as low to waste your time applying here. Find a place that will value you and your time, there's many out there. Trust me, you can find elsewhere, spare your dignity.

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Vaco Response
5y
We're sorry things were difficult for you during the pandemic and we wish you all the best in the future. Most reading this review understand that feelings are not facts and that these are highly emotional times. We could not have doubled the size of the business every five years over the past 20 years and yielded so many long-term employees (10-15+ years of tenure) if any part of this was true. The income expectations that we share with new hires is absolutely 100% based on existing employees and what they continue to generate in income year-over-year. We pride ourselves in every aspect of our management style and will never stop holding people accountable to their metrics as their expectations for a high income level will always remain as a top priority, as well as working with the very best sales and recruitment teams in our industry.
4.0
Sep 12, 2018
Recommend
CEO approval
Business Outlook

Pros

*Great team, Awesome Culture, very metrics oriented. You will go far if you are focused and willing to grind HARD. *Amazing people at the company, truly love working here. *Monthly group events, lots of fun! (when they aren't cancelled) *VERY high growth potential, were recently acquired by Vaco: a global recruitment firm that is expanding into Canada, using Lannick as its vehicle for growth. *The executive team is definitely amazing. They are all very fun, awesome and transparent.

Cons

*They try and low-ball your salary and sell you on the variable income you will make. They are looking out for their best interests just like any other company and will often overhype the possibility of the money you can make within your first couple of years. Recruitment is a long game, if you plan on quitting within the next 2 years, don't even bother joining the industry.

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Vaco Response
7y
Thanks for sharing your Lannick experience! We agree, our culture is pretty special and we're glad to have awesome people like you on our team. Your hard work is much appreciated, and our massive success this past year is a direct result of everyone's commitment to crushing their goals. While we can't disclose anything right now, we have some big plans for 2019 that will create a lot of opportunities for everyone at Lannick - stay tuned! Like any other sales-based company, we offer a variable-based compensation package, and we're proud to offer one of the most lucrative commission models across all GTA staffing firms. As you mentioned, recruitment is a long game and it can take varying amounts of time for a new Associate to ramp up and start producing at a high level. Our management team is always happy to discuss our compensation structure and divisional cohort analysis as it relates to our industry-exclusive career path if you have any questions. We're glad you've enjoyed our social events. Good news - Thirsty Thursdays are back on the regular schedule and we also have some fantastic Social Committee and holiday events coming up!
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