Vector Solutions Customer Success Manager (CSM) reviews

1.6

Be the first to recommend this company

(2 total reviews)
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Jonathan Cherins

60% approve of CEO

Reviews by job title

2 reviews
2.0
Apr 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Flexible PTO Mostly Remote FSA/HSA options

Cons

Medical and mental healthcare too expensive Cant take time off due to excessive workload Manual systems Lousy pay increases

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Vector Solutions Response
2y
Thank you for sharing your feedback and we truly value the input of our employees as we strive to improve our workplace environment. We constantly review our workload distribution to ensure that our team members can maintain a healthy work-life balance. We are actively implementing technology upgrades to streamline processes and enhance efficiency. Furthermore, we are committed to providing a benefits program that reflects the dedication and contributions of our team. Your advice on micromanagement and cost-of-living increases is duly noted. We are continuously evaluating our management approach to foster a culture of trust and autonomy among our teams.
1.0
Jul 17, 2023
Recommend
CEO approval
Business Outlook

Pros

The customer base is full of our everyday hero’s. It is an honor to work with them.

Cons

This new group of leadership is awful. It is a boys club and seem to have been friends for years. They cleaned house for “cost saving reasons” to then turn around and introduce more executive positions and VPs. Training is non existent unless you’re in sales. Pay is uneven and positions are not defined. They love to use key words like “career paths” “defining roles and responsibilities” and “total benefits”. These are things they re do every year and are an excuse for why they are not paying their employees industry standard. Meanwhile they drop tons on money on extravagant trips for sales and upper management.

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Vector Solutions Response
2y
Thank you for taking the time to review Vector Solutions. We value all feedback and learn from it. Thank you for recognizing the amazing work of our clients! Vector has experienced tremendous growth in recent years, and while as we grow, we need to make a variety changes to ensure we are operating effectively and efficiently, we are still dedicated to providing strong employee benefits and incentives, and ensuring that our team members are recognized for their hard work. All team members have access to multiple training and career resources, including HR-led webinars, online training on a wide range of topics on Vector University, regular performance discussions including professional development planning, and access to professional development reimbursement. We work closely with managers to ensure team members are compensated fairly. We strongly encourage you to discuss any issues with your manager or schedule a meeting with the HR team if you have concerns.

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