Venmo reviews

None of the leads have ever led before... You can tell diversity is a newer thing to the company 1/2hr lunch breaks QA... Just everything abt QA Weekly meetings -why? The normal call center cliqueyness I'm still waiting on gift cards that were promised on 01/07 Everything that gets updated is a worse update (we all hate 6.0) Upper management harps on petty things like cubbies and phone rooms but not why the 12:30 lunch keeps running out of food. We need at least one more WFH day man, cmon yall

Metrics don't really match up with the type of work we do. how do you want 6.5 calls per hr but have issues that can take up to 20 mins to resolve (even with a user who knows how to use your product. Management is very slow on having a solution to Major user issues 3 to 4 business day turn arounds is not acceptable for the customers and it makes our jobs harder because of it. The knowledge base has a great structure, but missing a lot of content and macros we need to answer our customers at the rate you want. I literally have to hand type my own emails or drastically alter our knowledge base info just to make it make sense for the user.