Verizon Store Operations Assistant reviews

- No work/life balance (50+ hours, no set scheduling, odd hours, weekends required, regular 6am on site meetings and 9pm store closings) - High stress work environment based on performance - Customers seem to be more demanding, and less respectful of cellular employees (compared to previous retail experience). In management, you can expect to deal with at least one "problem" customer per day. There are numerous stories where customers have been banned from retail stores because of their behavior, and security guards have been posted to protect store employees from harassment by certain customers. - Corporate stores seem to be becoming customer service centers, where customers will make purchases through other channels (WalMart/BestBuy/online), and then come into the store to have the commissioned sales representative answer their questions or fix problems. During some points of the year, the commissioned sales staff struggles to even hit the minimum sales required to receive a commission pay check for the month.

There is absolutely zero alignment with director or above leadership with human resource consultants. Human resource consultants work in "clicks" all across the country. They discriminate against potential employees and "cherry pick" resumes and applications for positions. HR policies are interpreted differently in each region. It is pathetic that the United States job market is being controlled by a bunch of bitter HR representatives. No wonder our unemployment rate is as high as it is. HR representatives should be laid off just as much as front line employees however this is not the case. District managers work with directors to "manage out" employees by assigning them to "no win" situations and document everything. At Verizon Wireless, you are ONLY as good as the store you are assigned to. If you take the top store managers and put them in the lowest performing stores, they will become the lowest performing managers no matter what changes they implement. The pushback is actually from upper management because Verizon Wireless doesn't promote change, they just say they do and in reality flip employees constantly. If you don't believe me, ask any store manager how long they have been at their current store? Chances are they are stuck because if they even mention that they want another opportunity or seek promotions, they will be discarded as "risk" employees who aren't dedicated to their current position and WILL be in most cases managed out.