Is Verizon a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Verizon have rated their employer with 3.7 out of 5 stars in 28 Glassdoor reviews. This is a higher than average score with the overall rating of Verizon employees being 3.6 out of 5 stars. Search open Customer Service Associate Jobs at Verizon now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Verizon .

Does Verizon pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Verizon with 4.0 out of 5 stars based on 28 anonymously submitted employee reviews. This is 2.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Verizon.

What are the top reviewed jobs at Verizon?

Solutions Specialist (1709) , Customer Service Representative (1365) , Sales Representative (909) , Retail Sales Representative (875) , Sales Associate (692) , Software Engineer (547) , Manager (534) , Project Manager (404) , Solutions Manager (389) , Sales (339) , Analyst (323) , Consultant (321) , Solution Specialist (308) , Network Engineer (260) , Specialist (249)

What are the pros of working at Verizon according to real employee reviews?

"great benefits to work here which allow for medical dental and vision at a reasonable cost" ((in 7241 reviews)); "Company proposes good pay while joining and yearly hike percentage also good based on the peer and manager discussion" ((in 3941 reviews)); "I worked for the company for 10 years and my coworkers were all great people from management down to associates." ((in 1181 reviews)); "The salary was good and increased each year based off of the company's & individual performance." ((in 928 reviews)); "The overall culture of the company is great and they strive and focus on employee satisfaction." ((in 786 reviews))

What are the cons of working at Verizon according to real employee reviews?

"No work life balance due to it being retail and it also having aggressive sales target." ((in 1715 reviews)); "Some management can be poor and it's hard to get concerns addressed to higher ups on management." ((in 1589 reviews)); "Frequent layoffs and store closing make you wonder if you will have a job next week." ((in 781 reviews)); "Managers do not really do anything except tell you to sell more and more each day." ((in 681 reviews)); "Long hours work most weekends and HR is very involved over very little things you can get fired for hurting someone’s feelings" ((in 603 reviews))

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Verizon

Verizon Customer Service Associate reviews

3.7

9% would recommend to a friend

(28 total reviews)

Dan Schulman

Not enough data to show CEO approval

7% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Compensation and benefits

3.9

Culture & values

3.8

Senior management

3.7

Career opportunities

2.8

Work/Life balance

Customer Service Associate employees have rated Verizon with 3.7 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

28 reviews

4.0

May 7, 2025

Great working environment

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

The management staff was great!

Cons

working in a call center environment

5.0

Oct 18, 2024

Pay

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

great benefits, work life balance

Cons

crazy work schedule especially during new product launch

4.0

Jan 9, 2024

Telecommunication

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Great Benefits provided to employees

Cons

High call volume, Stress environment and hard to move up if in customer care

Viewing 1 - 3 of 28 Reviews

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Verizon reviews Verizon Customer Service Associate reviews

Verizon

Verizon Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great working environment

Pay

Telecommunication

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