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      Verizon

      Engaged Employer

      Verizon reviews

      3.6

      62% would recommend to a friend

      (35,690 total reviews)
      avatar

      Dan Schulman

      25% approve of CEO

      45% positive business outlook

      Ratings by category

      4.1

      Compensation and benefits

      4.0

      Diversity & inclusion

      3.5

      Culture & values

      3.5

      Work/Life balance

      3.5

      Career opportunities

      3.1

      Senior management

      Verizon has an employee rating of 3.6 out of 5 stars, based on 35,690 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Verizon employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      36K reviews
      4.0
      Jun 21, 2008

      Verizon Wireless has good benefits.

      Supervisor of retail operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good training for the job at hand. Information is circulated heavily and there's always an answer to your questions on the company intranet. Compensation and benefits are second to none in the cell phone industry. There are plenty of career opportunities ranging from retail sales to lawyer to IT, etc. Employee morale is increased through quarterly kick-off events.

      Cons

      Lack of fairness and respect at the individual level in the retail channel. Leadership could put more time into morale boosting activities and ease up on stressing too many things at once. You can sometimes get lost in the disconnect in such a large company that is national in scope.

      4.0
      Jun 21, 2008

      We need to get back to Customer Service

      Customer sales & service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is great and the benefits.

      Cons

      They want you to be a robot with extreme expectations. The computer systems are constantly having issues making it very hard to meet your stats or help the customer when everything you do is on the computer. Customers are irate due to we have no specialists anymore for ex Billing specialist, Orders specialis Tv specialist Phn specialist or Data specialist. Due to this the customer has to talk to several reps before someone finealy takes ownership of the call thus making the customer extremely irate.

      2.0
      Jun 20, 2008

      Well funded Bureaucracy

      Retail sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Money. VZW pays an extremely good paycheck and has a phenomenal benefits package.

      Cons

      Ridiculous meeting and training schedule. Every time you turn around there's another meeting to attend or another training to take. Often times trainings are just rehashing something we were trained on before. Are they serious? The meetings are out of hand as well. Friday is our busiest day of the week, yet we have to be there every day at 7am even if we are scheduled to close that day thus making it a 14 hour day! EVERY WEEK!

      Viewing 35626 - 35628 of 35,690 Reviews
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      Glassdoor has 38,030 Verizon reviews submitted anonymously by Verizon employees. Read employee reviews and ratings on Glassdoor to decide if Verizon is right for you.