Verizon reviews

This company has terrible work life balance. You will work crazy schedules. You will work Saturdays and Sundays and you are supposed to get 1 weekend off a month (didn't find that out till last 3 months of working there). I worked on commission which when I first started our sales goals where obtainable for my location. Then, I was moved not by choice to another location with very low foot traffic. I lost my job because I did not get enough sales (missed it by a fraction of 1 phone sale); funny I got raise the same year because of my performance. I tired even harder to get sales, but when your location sucks you have to be a con-artist to hit the type of numbers they want. (This is the God Honest Truth) I have witness sales rep's scan and slip stuff into people bags, or talk really fast so people barley had a clue what is going on in the sale process. I have seen sales reps flat out lie to customers, or say I can't sell you this phone without all this other stuff case + screen protector marked 200%, insurance, a mobile internet, house phone and don't forget the Time Warner Cable Bundle. Your job description and requirement are re-written often and random annoying requirement get added in all the time that often take away time from your sales opportunities. Funny how they want you do other stuff, but there is only 1 thing that truly keeps you from being "promoted to customer as they say" in other words fired. SALES. Verizon Wireless changes their pay structure every other year for sales. It is interesting how to preforming representatives make 20-40% less than they did from 3, 7, and 10 years ago. I think the worst thing about this job was that you get about 6 paid sick days (rolling calendar year-which is BS your only your manager can explain), but here is the catch you will work for an average of 22-23 days per month, 9.75 hours a day or more, 5-6 days a week. If you have a terrible cold, flu, illness, wisdom teeth need to be pulled unexpectedly they will pay you. However, you will not adjust your quota which means if it is the 26th when you come back to work. You better sell like you job depends on it. It’s crazy because they make you responsible for sales/work when you not even at work, that you can only do at the store-sell. If on average you selling 4 phones/contracts a day and you miss 3 days of work in one month you are screwed buddy because you may have to sell like 96 contacts/phones a month and now you are down by like 12 lines, and it only takes you being short by 1 and you get a write up. This is a "great come up job" not one that you are likely to retire in as a sales rep anyway. My advised we be get that surgery you need while you are there, go back to school so they can pay for it, buy the house or car you need that the income provides on paper, and always have a plan B because being a Verizon Wireless sales representative offer little stability unless you are a sales magician, work in a rich neighborhood, are workaholic, single, or have kids with a stay at home parent.

~ No respect. We were treated like kids in both rewards and punishment. I often wondered if I worked in a high school type environment. ~ Promotions were given to those who were "IN" politically with upper management. I was up for a promotion, and it was given to someone with considerably worse numbers than I did. She happened to be friends with middle management. ~ Management is extremely unprofessional. On more than one occasion there was a supervisor having a sexual relationship with an employee. Then there was unfair preferential treatment for that employee ~ Company says they are customer friendly, but they push and push and push you to sell things customers don't need. Many Representatives (not myself) would just add these things to the customer's account without the customer's approval or knowledge. This act even has a name within the company, "slamming". ~ Over inflated sales goals. Sales goals that were not even close to attainable. The market was maturing in the area, and Verizon's bottom line was going down, so instead of changing how the commission structure would pay people. They would inflate the reps quota to get back their bottom line through less commission paid. ~ Horrid Schedules. I was made to work 6 days a week for 3 and 4 month periods on more than 3 occasions. Usually around a big phone launch or peak time of year (christmas and summer), they make their Rep's work 6 day work weeks at 9 to 10 hours a day. Good luck having a Christmas with your family. ~ Micro Management. On many occasions, I would have a supervisor sitting behind me telling me to work faster and critiquing my sales. I was the fastest person in my work environment. There was a report that would show how many customers we would work through. I was always #1. Yet, I constantly had someone yelling at me to help more people. While I'm trying to go through a complete sale that would be critiqued and completing an insane number of customer service requirements. It was more stressful than anything I have ever done, and I took biochemistry. ~ Negative reinforcement. We were motivated out of fear. We were constantly made to feel as if I job was in jeopardy and that we could be moved out at anytime if we didn't meet sales goals. ~ Customers can be demeaning and rude. The corporate culture does not allow you to explain to customers how you wanted to be treated. Corporate stresses that you sit back and explain what you can do for the customer. I have been called names, put down, and talked down to like I was again a child or an idiot. ~ 7 different supervisors and 6 different locations. In the 3 years I worked at Verizon (I left soon after I was vested in my 401K), I was in 7 different supervisors and 6 different locations. They would just move me from location to location and shift around supervisors the same way. I was even threatened that I would be moved to a location an hour and 15 minutes from my house. All in all. It was a good experience like dating a girl that treated you poorly. I learned from it. I would never recommend Verizon Wireless as a place of employment. I believe, if you are a college graduate, you have better options out there. However, if you only have a diploma or a GED, then the pay and benefits are great for your level of education.