Pros
Customer Service is making a strategy shift to home based agents and U.S. based vendor center involvement. Additionally, the release of 5G technology has been a market winner for the company, thus far, and has strengthened the stock. The announcement by the CEO to offer a widesweeping voluntary separation package has also had a positive "uptick" on the stock, as well.
Cons
Steps are underway via a voluntary separation program to gentrify the workforce and hopefully revitalize Verizon's overall operations (wireless and wire line). The publicly announced plan involves allowing an overall revitalization of the worforce with the opportunity being offered to a large amount of employees. The culture is still that of a company that struggles to avoid being too big, and thus out of touch with some of its consumers and constituents.
