Pros
Salaries are good after several years of work. The health benefits are probably better than most, although not 100% covered for management, it is 100% covered for associates. Pensions were frozen a couple years back for management. Tuition assistance is a big plus, with 100% coverage up to $8000 annually for both hourly and management. Several employees have completed their undergraduate and graduate degrees through this program.
Cons
There is a lot of pressure to meet performance metrics, whether it be in a call center (operator or sales), or in the field as a technician. This exists as all levels of the company, as there is a lot of competition with cable. Since we are a former monopoly, those employees with several years of experience have trouble understanding and being motivated by the intense pressure of competition, and almost have a feeling of entitlement towards their employment and what the company should provide them through benefits and incentives, without feeling the need to raise their game in return. New employees with a sense of what is like "on the outside" usually have a better attitude and work hard to keep performance high.
