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      Verra Mobility

      Engaged Employer

      Verra Mobility reviews

      3.0

      47% would recommend to a friend

      (358 total reviews)
      avatar

      David Roberts

      44% approve of CEO

      39% positive business outlook

      Ratings by category

      3.2

      Diversity & inclusion

      3.2

      Compensation and benefits

      3.0

      Work/Life balance

      2.9

      Culture & values

      2.6

      Senior management

      2.6

      Career opportunities

      Verra Mobility has an employee rating of 3.0 out of 5 stars, based on 358 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Verra Mobility employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      358 reviews
      2.0
      Sep 25, 2019

      Shocking Turnover Rate

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the people in middle management truly do care about each other and hold onto what used to make the company great - treating each other like family. The building is brand new, most people are equipped with standing desks. The benefits are fine. Usually they have to overpay just to get people into the door (use this to your advantage).

      Cons

      David Roberts, the CEO, owns the failure of this company to achieve anything remotely close to a functioning culture. His executive level hires have been nothing short of abysmal. And that has topdown reverberations. His executive is allowed to mistreat people and that not only informs his Senior Leadership teams, but also the teams underneath them. Meanwhile, the high performers dedicated to getting the job done, avoiding drama and office politics are often the targets of David's handpicked hires. The employee stock option debacle still reverberates through the building. David became one of the highest paid CEOs in the state and absolutely demoralized the entire workforce by stripping the sweat equity from longtime employees and essentially shifting it to (you guessed it) his Director level and above hires. I have had to watch 50 plus years of experience walk out the door in the last 60 days. There were rumors that our HR team was so dysfunctional that exit interviews weren't even offered. On that note, our HR department is headed by a C-level executive that actively doesn't like people. Their solution to the employee surveys was to create a pseudo Facebook network that I haven't checked in a month. Instead of commiting to real substantial culture change, they created a MySpace. Brilliant. You'll notice that there a bunch of reviews on here with little to no substantive critiques of the company, take a few guesses as to why they tend to appear after a real review is posted.

      avatar
      Verra Mobility Response
      6y
      UPDATE: The Chief People Officer mentioned in this review is no longer employed at Verra Mobility. ORIGINAL RESPONSE: Thanks for your feedback, looks like you have been with us for a while, so thank you for your service and contribution. I can certainly appreciate your comments – although I certainly do not agree with all of them. No doubt, we are a company that has gone through a massive amount of change in the past few years and the past 18 months specifically. Going from founder owned to private equity to public has been a fun but challenging ride. It has created huge opportunities for us and has strained us at the same time. That being said, our recent engagement survey indicates that not only is our culture doing well – we are doing great! Our survey results were just below world-class tech companies and given our pace of change the past 2 years I could not be more excited with the results. The results indicate a culture on the rise and we have increased our investment in tools, training, benefits and other employee-centric areas to continue to instill a strong, collaborative culture. While you may not appreciate some of the investments in tools like the Intersection (employee portal) others have really appreciated and leveraged the tool to create connections with employees around the world. We are rolling out management essentials training in the Q4 and more development opportunities to follow in 2020. Moreover, this year and headed into next we are literally spending millions of dollars to upgrade legacy systems to help remove manual work and help increase employee productivity. To be clear, I take your feedback seriously and we will continue to do our best to create a positive, engaging workplace culture. David
      1.0
      Jan 11, 2019

      Begging for Verra good reviews

      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Clean building Nice facilities staff Engineering team and IT group is talented and fun with goodies and food Support staff in various teams including Legal, accounting, AP, marcomm, creative services, fleet operations remain dedicated during time of change, stress and pressure app development and innovation Merging of companies, strong market position

      Cons

      Leadership team hosts way too many meetings Firing team right before Christmas was a grinch move Constant layoffs and firings leads to overworked, underpaid and exhausted staff Corporate Culture has been ignored and replaced by bad book reading Sharing success is printed on posters and words spoken, but not backed by any action There is some covered parking, but only for the special ones Change is constant, so is bad leadership.

      avatar
      Verra Mobility Response
      7y
      Thanks for sharing your perspective. Our commitment to being a global leader and a great place to work does not come without effort and hard decisions. We are continuing to invest in best in class HR systems and processes that will improve our overall ability to be a place where talent can flourish. I think over the next few months you will see much of this improvement. My hope is you will see the fruit of our labor in the coming months and perhaps have a renewed sense of excitement about Verra Mobility.
      5.0
      Feb 4, 2016

      Love my job!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Positive work environment. Leadership make themselves totally available to help with a personal or work situation Staff is friendly and willing to patiently assist new employees Calls are fairly simple and handled in just a few minutes Great benefits with paid sick days and vacation for all.

      Cons

      Some days are extremely busy and call volume is high. Even though the calls are fairly simple and handled in a few minutes there is a lot of information to learn when you first start taking calls. However, staff and leadership are patient and there is an easy learning curve.

      Viewing 13 - 15 of 358 Reviews
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      ReviewsVerra Mobility reviews

      Glassdoor has 388 Verra Mobility reviews submitted anonymously by Verra Mobility employees. Read employee reviews and ratings on Glassdoor to decide if Verra Mobility is right for you.