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      Verra Mobility

      Engaged Employer

      Verra Mobility reviews

      3.0

      48% would recommend to a friend

      (358 total reviews)
      avatar

      Jon Keyser

      Not enough data to show CEO approval

      40% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      3.1

      Compensation and benefits

      3.0

      Work/Life balance

      2.9

      Culture & values

      2.6

      Senior management

      2.6

      Career opportunities

      Verra Mobility has an employee rating of 3.0 out of 5 stars, based on 358 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Verra Mobility employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      358 reviews
      1.0
      Dec 1, 2016

      A Joke!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Birthday cake was good and some of the employees are actually hardworking They're lucky I couldn't give them NO stars as a rating

      Cons

      Where do I begin? The policy that the company uses to charge their customers is a joke. Try explaining to a customer who went through an electronic toll for 10 cents,why they were then charged a fee of $19.75. As you sit and get verbally abused by customers, who are angered by this policy, you can watch management eating their lunch and watching tv in their glass encased office.Most of management is lazy. They will expect you to take on tasks on top of your primary one, stay late, meanwhile they are playing ping pong, or having a Halloween party (with music) in front of customer service agents who are on the phones, taking calls. Even if you don't work in customer service, you are expected to take phone calls when it's busy...which is all the time because so many customer service agents quit that there are only at max 20 available at a time. There is blatant favoritism in all aspects of the company. They hire family and friends into positions they are not qualified for. They force current employees to write positive reviews on here to drown out the real reviews from former employees or current employees, who have finally had enough of them. Then, they started this "work from home" program which at the start sounded good, but that opens employees up to be asked to work on your days off or weekends. They hired people for that program from out of state and then charged them a deposit against their first several paychecks to pay for the computer they need to do the job. They are extremely fake and overwork the employees, who like me, started off genuinely liking the company and by the end, had checked out. I have never worked at a more miserable place. They add all these bright colors and "perks" like 2 massage chairs but nothing is worth working there.

      avatar
      Verra Mobility Response
      9y
      Thank you for providing your feedback on your time at HTA, one of our core values is to communicate openly, never losing your voice and we encourage that among our folks each and every day. We did want to address some of the points that you raised in the review as there are some elements that are not entirely accurate. The Toll programs we provide enable renters that opt in, to drive through tolls without having to pay cash or find an alternative and often longer route that around cashless tolls - it’s designed to provide a convenient service to expedite travel, hence the convenience fee. These programs are detailed in the rental agreement the customer signs at the time of renting the vehicle and the rental companies set the pricing and parameters around these programs. We appreciate the feedback regarding the interaction of our management with the CS teams – as part of our ongoing improvement efforts, within the past month, we’ve initiated some additional coaching and feedback sessions to help improve the interaction across our CS organization, with an additional aim of improving ongoing training and employee feedback. Our work from home program has proven to be a great success with approximately one third of our CS team now employed in that setting. It allows us to provide a flexible work environment and also offer job opportunities to a wider community. We typically have more than 30 CS agents available to take calls and while we do handle volume spikes by enlisting the help of other departments, this is done to insure that we maintain a high and consistent level of service. We are a company that strongly believes in teamwork and having each other’s backs, whether it be through other departments helping CS, or our CS team assisting other areas of the company as and when it's needed
      1.0
      Nov 30, 2016

      The good Reviews are FAKE!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked at HTA for a few years. I eventually resigned because I got a good opportunity. Let me start off by stating that the "good reviews" you read are all FAKE! The employees are forced to write these reviews in the event of an employee review and is often audited by the HR before it is allowed to be posted. The HR is pretty much a puppet in the hands of the management. Upper level senior positions are pretty much putty in the hands of the CEO and CFO. They have a choice : do what the management asks you to do, aka sell your soul to them, or you get fired. The middle jobs are mostly shipped off off shore at (obviously) lesser pay. The current employees are made to work really long hours with no OT ( FT employees do not get OT) and yes, they HAVE to stay late hours or you are not considered a team player and it will definitely lead to harassment/ forced resignation or even being fired for some lame reason. They will find some ammunition to get you out. It was never like this before. It used to be a healthy , fun environment until the current CFO took over. When I say "took over" she married the CEO and that is when the company got to this stage. Do not believe the nice things which people state. They are forced to do it. I was too....but I decided that I was not going to sell my soul and got out! P.S: Also, there were a few people ( who actually stayed loyal to the CEO prior to the new CFO on boarding) were fired for apparently no reason, except that they posed a threat to the new CFO.

      Cons

      There are no Pros! My advice to the employees/ future employees: do not get employed here. Unfortunately if you already are: get out! If there were any negative starts, I would give it! Most people there are in upper management positions in lieu of sucking up to the CEO and CFO. They have no qualifications to speak of.

      1.0
      Nov 24, 2016

      Worst company to work for

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      None. Small company, micro managers, expect their employees to not talk to each other. If you are over the age of 40 with kids they look down on you. Awful awful work conditions, dirty, no cleaning people. If you ever worked for a corporate large company you will be miserable here. Yuck!

      Cons

      See above. If I could erase my time there I would. Everything about this company is awful. Dirty, overworked conditions, make you think their "social" atmosphere is great but it's not. Coming from real companies and work history I quickly realized how truly awful it was there.

      Viewing 232 - 234 of 358 Reviews
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      ReviewsVerra Mobility reviews

      Glassdoor has 388 Verra Mobility reviews submitted anonymously by Verra Mobility employees. Read employee reviews and ratings on Glassdoor to decide if Verra Mobility is right for you.