Pros
Because it is a small company, you will get to know upper management fairly well. I was on a first name basis with the COO and all of the regional managers. And I will say that they are all wonderful people. A phone call or an email will be answered from the very top. You just might not like the answer. I got a free trip to Austin, TX once. That was fun. Pay was fair for the job I had
Cons
Oh the CONS! The health insurance offered is absolute garbage. and it took 6 months after I was qualified for it to actually get it because of a 'clerical error' The company is too worried about shop calls and secret shoppers. They are important no doubt, but endless positive SALT surveys and TripAdvisor reviews are negated by forgetting to ask "How was your stay?" to someone checking out. Was promised all sorts of advancement opportunities, and then never given a straight answer as how to actually do it. In 2 years I had 11, yes ELEVEN!!!!! general managers People straight out of college get preferential treatment over experienced workers. It got really old teaching my managers how to run the hotel properly.