Call Center Sales, questionable management
Pros
The people who work at Volusion are by far the best part of being there. They also keep the place stocked with lots of snacks. As far as the role goes, this job would be acceptable for a recent grad to get some view into very low level of software sales and gain some personal skills.
Cons
Very high turnover because of the hostile environment that is created. In the past few months a medium sized sales floor lost around 10 people which isn't a huge loss to the company as they do not invest in training or retention. Goals are hardly attainable and when sales reps are in risk of not hitting goal the answer to improve is working longer hours instead of coaching. So in the end you will be working around 60 hours for a $500 bonus. The managers they hire are ill experienced and are commonly seen surfing the web or playing on their phones and rarely seen doing one on ones, or even more rare.... having a team meeting. Also, reps are penalized for cancellations that are out of their control which creates a nasty cycle of having to sell to highly unqualified people at a severe discount because in addition to cancels the lead quality is so poor.
