WEX reviews

3.3

59% would recommend to a friend

(224 total reviews)

Melissa Smith

44% approve of CEO

41% positive business outlook

Reviews by job title

224 reviews

Reviews about "Compensation"

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1.0
Feb 15, 2014
Recommend
CEO approval
Business Outlook

Pros

I had a horrible experience here, and it wasn't for lack of trying. I actually won their coveted "Wexcellence" award a few times, but a piece of paper with my name on it and a gold medal to wear around my neck doesn't go very far when you have to pay a mortgage.

Cons

WEX grossly underpays their employees. I began with the company as an analyst and had to fight tooth and nail to get $32k per year. In a future position, I brought to the attention of my manager the average pay for my job in South Portland at different companies of similar size, which was about 15k more than what I was making at WEX. The manager finally said "look, Wright Express just isn't going to pay you the market value." I left soon after that. Best decision I ever made and helped me realize my value. Eventually if you work for a company long enough that doesn't pay at market value, or above, you begin to feel like you're not worth market value. Get out before you convince yourself that this is the best it will ever get.

5.0
Feb 22, 2013
Recommend
CEO approval
Business Outlook

Pros

Customer service opens the door to move up into most areas of the company, which most people seem to do. The attrition rate seems pretty low. The call center is casual (jeans are ok), the scheduling is flexible (it's open 24/7 so plenty of shifts to work with your lifestyle), the training is thorough so you're well prepared for your job, and people are pretty friendly. The company itself is very employee-focused, with exercise programs, an onsite gym, frequent potlucks and contests, etc. But maybe most impressive is the level of attention you receive from management, right down to tiny details--like being given your own hand sanitizer and tissues to keep at your desk.

Cons

The customer service position is actually a call center, so be prepared for that (although, you're working with business-to-business calls and not so much with the angry public). The scheduling is very tight, so if you're 5 minutes late all the calls will stack up and it's a pretty big offense. The training is intense, so if you're uncomfortable having to navigate several systems on both Windows and DOS based programs, you might not be happy about it.

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