WTW reviews

Middle management (all directors below board and divisional level) as in so many places are a significant impediment to implementing change. There is also a drive to have all job roles as revenue generating, which impedes the true revenue generators as there is not sufficient support from peons.

Short-term, hard-nosed business decisions to attain unrealistic targets prevent individuals working together to achieve long-term goals. There is a view that goals are set so high that bonus targets are virtually impossible to meet. Those that understand their trade and have cracked the system work unremittingly to achieve their personal goals. A lot of attention is paid to team events, but these are invariably spurned by middle managers. There is therefore too much evidence of 'silo' working with very little matrix or project working - in spite of the 'One Flag' vision. Lower management levels are so focused on goals that there is very little time for team-building activities. There is no hint that individuals' skills have been identified and used for the common good. When some faces do not fit, they simply disappear without recognition.