Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2135) , Sales Assistant (450) , Customer Assistant (430) , Shop Assistant (319) , Customer Service Assistant (246) , Customer Service (239) , Retail Assistant (178) , Sales Associate (164) , Partner (128) , Team Leader (117) , Customer Service Representative (102) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"Pay is good and they always give you opportunity to train in other sections to raise your pay next appraisal." ((in 1006 reviews)); "Good benefits and flexible with hours" ((in 547 reviews)); "Pretty nice staff and nice to help out people" ((in 483 reviews)); "Most staff were friendly and helpful" ((in 416 reviews)); "Colleagues are friendly and supportive" ((in 340 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 594 reviews)); "Managers are rude and demanding" ((in 457 reviews)); "sometimes hours are long and boring" ((in 285 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 125 reviews)); "Hard to get holiday :(" ((in 77 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

What are the top reviewed Waitrose locations?

Newark , New York , Guernsey , Charlotte , England , Los Angeles , Lafayette , Reading , Bromley , Stirling

Waitrose reviews

3.8

67% would recommend to a friend

(8,768 total reviews)

Jason Tarry

72% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,768 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,768 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

9K reviews

4.0

Aug 2, 2017

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

Great additional benefits, good bonus,

Cons

Bonus is based on company's overall performance

4.0

Aug 1, 2017

Supermarket Assistant Review

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

Great job for a student.

Cons

You will be expected to work many extra hours during christmas time which may be difficult whilst at university.

4.0

Jul 31, 2017

Supermarket Assistant - Night & Evening Shifts

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

- Great benefits, including annual bonus and large discounts at Waitrose and John Lewis when shopping online and in-store - Feedback and praise from managers makes you feel valued and lets you know how you're getting on - Plenty of opportunities to have your voice heard - Able to wear earphones when working out-of-hours

Cons

- Poor communication and laziness from my selfish Section Manager (at the time) during a certain period meant that I received a P45 and lost access to Partner Link after my 3 month temporary contract, even though my manager wanted to keep me on. I wasn't paid for nearly 3 months!

Viewing 8278 - 8280 of 8,768 Reviews

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Jobs at Waitrose

Night Replenishment, Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant

Night Replenishment, Supermarket Assistant

Customer Delivery Driver – Supermarket Assistant

Horley, Surrey, South East England, England

Waitrose

Waitrose reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Customer service assistant

Supermarket Assistant Review

Supermarket Assistant - Night & Evening Shifts

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Jobs at Waitrose