Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

68% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2133) , Sales Assistant (450) , Customer Assistant (430) , Shop Assistant (317) , Customer Service Assistant (246) , Customer Service (239) , Retail Assistant (178) , Sales Associate (164) , Partner (128) , Team Leader (117) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 1016 reviews)); "Good benefits and flexible with hours" ((in 566 reviews)); "Pretty nice staff and nice to help out people" ((in 489 reviews)); "The staff were friendly and welcoming" ((in 408 reviews)); "Friendly colleagues and good on" ((in 335 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 604 reviews)); "Managers are rude and demanding" ((in 457 reviews)); "Xmas hours are long and stressful" ((in 284 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 126 reviews)); "Hard to get holiday :(" ((in 71 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

What are the top reviewed Waitrose locations?

Newark , New York , Guernsey , Charlotte , England , Los Angeles , Lafayette , Reading , Bromley , Stirling

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Waitrose

Waitrose reviews

3.8

68% would recommend to a friend

(8,759 total reviews)

Jason Tarry

73% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,759 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Dec 19, 2016

Good Company

Replenishment and checkout

Recommend

CEO approval

Business Outlook

Pros

line manager really helpfull and friendly good environment

Cons

Some times is very busy At the same time didn't have enough time to give you a proper training

4.0

Dec 18, 2016

My favourite job so far

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

In Waitrose the partners all really care about each other, which means problems are quick to get fixed and you are not looked down upon as long as your are a reliable and strong member of staff. The pay and bonus is excellent.

Cons

Be prepared to cope with impossible customers. The Waitrose and John Lewis policy for customer service means that even for customers being completely out of line, they will still likely get treated perfectly despite how they treat you, as management will do as much as they can to avoid losing customers.

3.0

Dec 14, 2016

shop assistant review

Shop assistant

Recommend

CEO approval

Business Outlook

Pros

Flexibility with studies while at university.

Cons

Some poor managers and some colleagues not interested in the job

Viewing 8389 - 8391 of 8,759 Reviews

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Jobs at Waitrose

Night Replenishment, Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant

Supermarket Assistant

Supermarket Assistant

Supermarket Assistant

East Grinstead, England

£13 - £13 /hr

(Employer provided)

View job