Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

68% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2133) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (117) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"Pay is good and they always give you opportunity to train in other sections to raise your pay next appraisal." ((in 1001 reviews)); "Good benefits and flexible with hours" ((in 565 reviews)); "Pretty nice staff and nice to help out people" ((in 489 reviews)); "Staff are friendly and nice" ((in 420 reviews)); "Friendly colleagues and good on" ((in 330 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 590 reviews)); "Managers are rude and demanding" ((in 449 reviews)); "sometimes hours are long and boring" ((in 279 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 126 reviews)); "Hard to get holiday :(" ((in 72 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

What are the top reviewed Waitrose locations?

Newark , Guernsey , Charlotte , England , Los Angeles , Lafayette , Reading , Bromley , Stirling

Waitrose reviews

3.8

68% would recommend to a friend

(8,750 total reviews)

Jason Tarry

73% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,750 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,750 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

9K reviews

5.0

Oct 11, 2015

Supermarket assistant

Operations/supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

The benefits of working for the company with leisure facilities and ticket subsidies are Amazing! The John Lewis partnership really know how to treat there partners! We are generally all part of one business with good morals!

Cons

It is difficult as we don't tend to employ full time partners, which can cause added pressure on the partners.

5.0

Oct 11, 2015

Lovely

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

The people I work with are just so nice which makes a long shift a bit easier to cope. You get a bonus! It's a really good company to work as it is well known. Most customers are friendly.

Cons

Some customers are not friendly! This one customer got all in a huff and puff when I didn't give her enough plastic bags! Some employees can be a bit rude to customers by chatting to their fellow co-workers whilst serving a customer (I don't do this).

5.0

Oct 11, 2015

customer service assistant

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

Lovely place to work nice people lovely customers good managers. Well led well run and very nice atmosphere.

Cons

Could be better paid . quite cold nice people though. Can not think of any cons at all really. Lots of overtime if you want it. Nice near Christmas for extra money. Good places to work if you got children as they do accomodate any problems with you needing time off if they are ill.

Viewing 8602 - 8604 of 8,750 Reviews

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Jobs at Waitrose

Customer Delivery Driver, Supermarket Assistant

Bishops Stortford, England

Customer Delivery Driver, Supermarket Assistant

Sudbury, East of England, England

Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant

Waitrose

Waitrose reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Supermarket assistant

Lovely

customer service assistant

Top companies for "Compensation and Benefits" near you

Jobs at Waitrose