Waitrose reviews

3.9

67% would recommend to a friend

(8,748 total reviews)
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Jason Tarry

74% approve of CEO

48% positive business outlook

Waitrose has an employee rating of 3.9 out of 5 stars, based on 8,748 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

9K reviews
3.0
Nov 5, 2014
Recommend
CEO approval
Business Outlook

Pros

The work is not taxing but can be dull as a result. The company is flexible with unpaid time off, especially for students and it serves you well if you are flexible about overtime as well. The comany is very keen on development and helping people reach their potential in store, with lots of young people in management positions. However it is basically impossible to move from the shop floor to head office. Waitrose is a great job for students/working mums/semi-retired people. The people working on the shop floor are generally hard working, friendly and fun.

Cons

Bonus is, for me, not a pro but a con. They use bonus to attract people, but it is just an excuse not to pay everyone the living wage. Bonus is calculated as a percentage of your salary over the previous year, so senior managers can earn bonuses of several thousand pounds while people on the shop floor are receiving less than the Living Wage. Waitrose/JLP preach a lot of values but ultimately are run like any other supermarket: it's about profit over people.

4.0
Oct 30, 2014

Great employer

Recommend
CEO approval
Business Outlook

Pros

- Good multimidia training, fairly straightforward job, works well around uni - You get a raise after the first 3 months, then once a year depending on performance - It helps with uni costs

Cons

- Pay not amazing considering you have to work hard especially in busy periods - IT system ocasionally goes down when there's system updates

5.0
Oct 27, 2014
Recommend
CEO approval
Business Outlook

Pros

As a partner i get hundreds of benefits including discounts in John Lewis and Waitrose as well as discounts in restaurants, holidays, tickets and even car insurance. I also receive an annual bonus which is a huge perk, but also means every one is working together to achieve a common goal; a bigger bonus. I enjoy working there a lot because I know customers will always be satisfied with the experience and if they aren't Waitrose will strive to ensure they have done al they can before they leave the store. Along with delivering great service, I instantly felt like part of a team when I joined. Each section is faced with multiple challenges every day and its great to have such a supportive team around you to help over come each challenge. Working in Waitrose can be incredibly busy and often stressful when their are objectives that need to be met within a day, and this makes it all the more fun. There is no opportunity to get bored or have nothing to do, because at Waitrose the work never ends. It is a constant cycle that has no let up- which I much prefer to a quiet boring shop. Being pushed at work and coming home to feel as though you've made a difference is a very satisfying experience.

Cons

The only problem I have found repeatedly is that there is often a lack of communication/information between managers and less senior positions. There are several people that will manage each section and sometimes getting in touch with them can prove difficult.

Viewing 8632 - 8634 of 8,748 Reviews

Glassdoor has 9,111 Waitrose reviews submitted anonymously by Waitrose employees. Read employee reviews and ratings on Glassdoor to decide if Waitrose is right for you.