Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2131) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 995 reviews)); "Good benefits and flexible with hours" ((in 560 reviews)); "Pretty nice staff and nice to help out people" ((in 502 reviews)); "Most staff were friendly and helpful" ((in 436 reviews)); "Colleagues are friendly and supportive" ((in 321 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 588 reviews)); "Managers are rude and demanding" ((in 469 reviews)); "Xmas hours are long and stressful" ((in 283 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 123 reviews)); "Hard to get holiday :(" ((in 76 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

What are the top reviewed Waitrose locations?

Newark , Guernsey , Charlotte , England , Los Angeles , Lafayette , Reading , Bromley , Stirling

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Waitrose

Waitrose reviews

3.8

67% would recommend to a friend

(8,746 total reviews)

Jason Tarry

74% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,746 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Apr 10, 2014

FRV store assistant

Fresh food assistant

Recommend

CEO approval

Business Outlook

Pros

Competitive pay for a store assistant role especially considering the annual bonus, which for me was 18%. A nicer supermarket than most, eased into my role and given increased responsibilities as I improved in my role. Good benefit system including large discount at john lewis

Cons

Trying to hold the part time job whilst doing A-levels was demanding due to overtime requests.

4.0

Apr 4, 2014

Friendly environment, slow to adopt change, but improving

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great rewards for employees, friendly environment, good work-life balance, a lot of change to be worked through

Cons

Slow to adopt change. There is a tendency to leave 'it' till it's broken/ almost broken. Decisions from the top can appear to be without consideration of what is achievable on the ground.

4.0

Mar 31, 2014

All about the money

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

Excellent employee benefits, even if you're part time

Cons

Management are so badly disorganised, technology is 20 years behind, individual's are not appreciated, management don't listen to employees, there are not enough people employed and we don't get paid enough for what we are expected to do

Viewing 8686 - 8688 of 8,746 Reviews

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Jobs at Waitrose

Night Replenishment, Supermarket Assistant

Gillingham, South West England, England

£13 - £13 /hr

(Employer provided)

View job

HGV Vehicle Technician

Customer Delivery Driver, Supermarket Assistant

Broughton, West Midlands, England

£14 - £14 /hr

(Employer provided)

View job

Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant

Walton le Dale, England

£14 - £14 /hr

(Employer provided)

View job