Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2133) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (117) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"Pay is good and they always give you opportunity to train in other sections to raise your pay next appraisal." ((in 992 reviews)); "Good benefits and flexible with hours" ((in 563 reviews)); "Pretty nice staff and nice to help out people" ((in 493 reviews)); "The staff are friendly and helpful" ((in 423 reviews)); "Colleagues were friendly and helpful" ((in 329 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 590 reviews)); "Managers are rude and demanding" ((in 463 reviews)); "sometimes hours are long and boring" ((in 280 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 122 reviews)); "Hard to get holiday :(" ((in 71 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

What are the top reviewed Waitrose locations?

Newark , Guernsey , Charlotte , England , Los Angeles , Lafayette , Reading , Bromley , Stirling

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Waitrose

Waitrose reviews

3.9

67% would recommend to a friend

(8,750 total reviews)

Jason Tarry

74% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.9 out of 5 stars, based on 8,750 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Apr 17, 2017

Wouldn't recommend

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

Good benefits, good people to work with, decent staff night outs and that is the only good thing about the company.

Cons

Far too many managers, unfair treatment of staff - some staff can get away with anything while other staff can't do anything right. The managers are very cliquey. Short staffed so constantly missing breaks and having to work unpaid overtime. Not getting holidays but managers always get there's. Some of the customers are very demanding and have no manners. The managers have there favourites which is noticeable even to customers( I have had a customer comment twice about the favouritism and lack of work done by managers)

3.0

Mar 25, 2017

Mixed Bag

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

Relatively flexible hours, effective part time college and student holiday income. High levels of training provided

Cons

Trade often slow in Exeter, managers can be unwilling to accommodate individual circumstances. Overtime often expected to be completed, not seen as a choice. Relatively high turnover of staff.

1.0

Mar 3, 2017

Personnel not a place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great discount and staff canteen

Cons

Old fashioned approach to org design, very hierarchical. There was a strong political influence which meant decisions were slow and sometimes nonsensical. Partner Assurance are needed.

Viewing 163 - 165 of 8,750 Reviews

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Jobs at Waitrose

Supermarket Assistant

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Supermarket Assistant

Night Replenishment, Supermarket Assistant