Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

68% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2133) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (117) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"Pay is good and they always give you opportunity to train in other sections to raise your pay next appraisal." ((in 1001 reviews)); "Good benefits and flexible with hours" ((in 565 reviews)); "Pretty nice staff and nice to help out people" ((in 489 reviews)); "Staff are friendly and nice" ((in 420 reviews)); "Friendly colleagues and good on" ((in 330 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 590 reviews)); "Managers are rude and demanding" ((in 449 reviews)); "sometimes hours are long and boring" ((in 279 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 126 reviews)); "Hard to get holiday :(" ((in 72 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

What are the top reviewed Waitrose locations?

Newark , Guernsey , Charlotte , England , Los Angeles , Lafayette , Reading , Bromley , Stirling

Waitrose reviews

3.8

68% would recommend to a friend

(8,750 total reviews)

Jason Tarry

73% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,750 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,750 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

9K reviews

2.0

Mar 15, 2015

Underpaid

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

Bonus and nothing all else but.

Cons

Pay for performance is load of rubbish for the type of job you do. You will never get a pay rise unless you move into another role.

3.0

Nov 5, 2014

Good, bad, ugly.

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

The work is not taxing but can be dull as a result. The company is flexible with unpaid time off, especially for students and it serves you well if you are flexible about overtime as well. The comany is very keen on development and helping people reach their potential in store, with lots of young people in management positions. However it is basically impossible to move from the shop floor to head office. Waitrose is a great job for students/working mums/semi-retired people. The people working on the shop floor are generally hard working, friendly and fun.

Cons

Bonus is, for me, not a pro but a con. They use bonus to attract people, but it is just an excuse not to pay everyone the living wage. Bonus is calculated as a percentage of your salary over the previous year, so senior managers can earn bonuses of several thousand pounds while people on the shop floor are receiving less than the Living Wage. Waitrose/JLP preach a lot of values but ultimately are run like any other supermarket: it's about profit over people.

1.0

Sep 25, 2014

Very dissatisfied

Shop floor assistant

Recommend

CEO approval

Business Outlook

Pros

I had to enter 5 words. 0 Pro's. You're better off at other stores such as Iceland.

Cons

Management are disgusting, two-faced and some even take extra breaks whilst shop floor assistants are killing themselves. Haven't paid my last pay package and have blocked my account when I left the store in a formal manner. Constantly throwing negative remarks even though everything is done to exceptional standards. Understaffed sometimes, yet the same performance is expected. Bonus is the eye-grabber but still doesn't beat the competition.

Viewing 187 - 189 of 8,750 Reviews

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Jobs at Waitrose

Customer Delivery Driver, Supermarket Assistant

Bishops Stortford, England

Customer Delivery Driver, Supermarket Assistant

Sudbury, East of England, England

Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant

Waitrose

Waitrose reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Underpaid

Good, bad, ugly.

Very dissatisfied

Top companies for "Compensation and Benefits" near you

Jobs at Waitrose