Is Walgreens a good company to work for as a Customer Service Agent (CSA)?

Customer Service Agent (CSA) professionals working at Walgreens have rated their employer with 2.9 out of 5 stars in 49 Glassdoor reviews. This is a lower than average score with the overall rating of Walgreens employees being 3.0 out of 5 stars. Search open Customer Service Agent (CSA) Jobs at Walgreens now and start preparing for your job interview by browsing frequently asked Customer Service Agent (CSA) interview questions at Walgreens .

Does Walgreens pay Customer Service Agent (CSA) employees well?

Customer Service Agent (CSA) professionals rate their compensation and benefits at Walgreens with 2.3 out of 5 stars based on 49 anonymously submitted employee reviews. This is 19.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Agent (CSA) salaries at Walgreens.

What are the top reviewed jobs at Walgreens?

Pharmacy Technician (4120) , Customer Service Associate (1995) , Certified Pharmacy Technician (1627) , Shift Lead (1602) , Cashier (1363) , Pharmacist (1161) , Store Manager (1080) , Customer Service Representative (824) , Shift Leader (738) , Sales Associate/Cashier (680) , CSA - Customer Service Associate (598) , Sales Associate (597) , Assistant Manager (577) , Senior Certified Pharmacy Technician (512) , Pharmacy Manager (469)

What are the pros of working at Walgreens according to real employee reviews?

"Good benefits but they were changing these as I was leaving not sure they are still good." ((in 1882 reviews)); "It is great for people who enjoy multitasking and some of the people who work there can be pretty great." ((in 1405 reviews)); "I was lucky and had great pharmacists and coworkers who made the job feel easier." ((in 1320 reviews)); "Hours are flexible and it is a pretty easy job once you get the hang of things." ((in 1202 reviews)); "The best reason for working here was flexible schedules and you had an annual raise depending on your performance." ((in 613 reviews))

What are the cons of working at Walgreens according to real employee reviews?

"Also very low pay and you won't receive your pay raise even when promised after the one year mark." ((in 2433 reviews)); "Poor management some associates basically ran the store because the managers can't seem to do their jobs!" ((in 1918 reviews)); "Bad managers will just make it seem like a job you have to make money." ((in 963 reviews)); "Poor upper management and no desire to invest in the company" ((in 520 reviews)); "back hurts leg hurts draining no work life balance not worth the stress for the pay" ((in 469 reviews))

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Walgreens

Walgreens Customer Service Agent (CSA) reviews

2.9

76% would recommend to a friend

(49 total reviews)

Mike Motz

Not enough data to show CEO approval

4% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Senior management

4.0

Culture & values

3.3

Career opportunities

3.0

Work/Life balance

2.3

Compensation and benefits

Customer Service Agent (CSA) employees have rated Walgreens with 2.9 out of 5 stars, based on 49 company reviews on Glassdoor. This indicates that most Customer Service Agent (CSA) professionals have an average working experience there. Walgreens is rated in line with the average (within 1 standard deviation) by Customer Service Agent (CSA) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

49 reviews

4.0

Nov 24, 2025

Nice place

Csa

Recommend

CEO approval

Business Outlook

Pros

Very nice people at this location

Cons

I cannot think of any now

1.0

Jul 1, 2025

Terrible

Customer service agent (csa)

Recommend

CEO approval

Business Outlook

Pros

Good pay for the age I was

Cons

Dreary days with very nitpicky management

3.0

Jun 17, 2024

okay company

Customer service agent (csa)

Recommend

CEO approval

Business Outlook

Pros

Flexible, managers were great with everyone

Cons

customers were not friendly! Pay and schedule

Viewing 1 - 3 of 49 Reviews

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Walgreens

Walgreens Customer Service Agent (CSA) reviews

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Terrible

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