Walmart Customer Service Associate reviews

3.9

65% would recommend to a friend

(821 total reviews)
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John Furner

100% approve of CEO

78% positive business outlook

Customer Service Associate employees have rated Walmart with 3.9 out of 5 stars, based on 821 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Walmart is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

821 reviews
5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing flexible Hours for men / women looking to adavnce in their path and continue their academic journey while maintaining an income.

Cons

sometimes internal issue cause problems with comfortability but that's everywhere

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Walmart Response
3w
Thank you for this detailed review and feedback. We appreciate you.
4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Job is easy at times and can be willing to work with people.

Cons

Often times too corporate and does not accommodate well without jumping through significant hoops.

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Walmart Response
1mo
Thank you for being a valued part of the Walmart team and for sharing this review.
Viewing 1 - 3 of 821 Reviews

Glassdoor has 154,991 Walmart reviews submitted anonymously by Walmart employees. Read employee reviews and ratings on Glassdoor to decide if Walmart is right for you.