Is Walmart a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Walmart have rated their employer with 3.4 out of 5 stars in 1,959 Glassdoor reviews. This is an average score with the overall rating of Walmart employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Walmart now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Walmart .

Does Walmart pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Walmart with 3.1 out of 5 stars based on 1,959 anonymously submitted employee reviews. This is 6.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Walmart.

How happy are Customer Service (CSR) professionals working at Walmart?

44% of Customer Service (CSR) employees at Walmart would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Customer Service (CSR) professionals have also rated Walmart with a 3.1 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.1 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Walmart?

Cashier (13678) , Sales Associate (7765) , Overnight Stocker (4406) , Sales Associate/Cashier (3833) , Stocker (3207) , Associate (2882) , Assistant Manager (2048) , Department Manager (1956) , Front End Cashier (1887) , Customer Service Representative (1739) , Personal Shopper (1677) , Personal Shopper/OGP (1411) , Team Lead (1248) , Manager (1179) , Pharmacy Technician (1178)

What are the pros of working at Walmart according to real employee reviews?

"EASY WORK! It’s very simple to learn and be very good at Pay WAS good for what the job is" ((in 12760 reviews)); "Good benefits once you have been there long enough to be eligible and the profit sharing is also good" ((in 6836 reviews)); "Great for people who can work crazy hours and don't like to go to church on Sunday." ((in 5600 reviews)); "Coworkers are great and the job is really easy when you get the hang of it." ((in 3773 reviews)); "flexible hours gives you time to go to doctor and other places you might need to go" ((in 3679 reviews))

What are the cons of working at Walmart according to real employee reviews?

"Poor management: some of the managers were rude and did not care about their workers." ((in 11975 reviews)); "No work life balance expected to talk to customers even though the job will say you will do chats and emails" ((in 1944 reviews)); "Management is just trash too much favoritism and the hr doesn’t do nothing when you complain." ((in 1401 reviews)); "They were promoted from within with no training or direction on how to manage staff." ((in 1212 reviews)); "Poor upper management and impersonal" ((in 1198 reviews))

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Walmart

Walmart Customer Service (CSR) reviews

3.4

44% would recommend to a friend

(1,959 total reviews)

John Furner

39% approve of CEO

38% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Culture & values

3.1

Work/Life balance

3.1

Compensation and benefits

3.1

Career opportunities

2.9

Senior management

Customer Service (CSR) employees have rated Walmart with 3.4 out of 5 stars, based on 1,959 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Walmart is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Apr 10, 2026

Flexible dress code, workload and understaffing

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Don’t need to wear specific colors outfits

Cons

Less and less workers None of the workers actually know specifics about the areas they work in To many tasks for one individual to do the job right Advancement only if you are available to work at all times

3.0

Apr 9, 2026

Customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Set schedule alternate weekends good

Cons

Toxic work environment leadership unsupportive

2.0

Apr 6, 2026

Meh

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Mediocre job, decent benefits and time.

Cons

Treat your employees better or they’ll leave.

Viewing 16 - 18 of 1,959 Reviews

Jobs at Walmart

Manager, Workforce Planning

Manager, Retail Charging - Customer Success

Senior Resolution Coordinator, Contact Center

Senior Manager, Operations - Integration

Customer Support Representative, Call Center

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Walmart reviews Walmart Customer Service (CSR) reviews

Walmart

Walmart Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Flexible dress code, workload and understaffing

Customer service

Meh

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