Walser reviews

4.1

82% would recommend to a friend

(321 total reviews)
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Andrew Walser

87% approve of CEO

67% positive business outlook

Walser has an employee rating of 4.1 out of 5 stars, based on 321 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Walser employee rating is 21% above average for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

321 reviews
1.0
Feb 8, 2015

Service Advisor

Recommend
CEO approval
Business Outlook

Pros

Immediate dept. Co-workers at the dealership store level are friendly, and for the most part helpful. However, the farther up the food chain (Management) will burn you at the stake if it means them being held accountable for any mistakes made by 'New Hires'. Unless, of course you do something that is positive...in which case they are first in line to take credit !!!...

Cons

'Training'...if that's what you call it! Has a lot to be desired. Especially after your in the designated location. Simple orientation procedures are NON-Existent although this ONE of SEVERAL points the recruiters and HR staff boast about once they feel you are a proper WALSER candidate! Make sure ALL of your compensation questions are CLEARLY answered & understood before you've committed to the position...they have a strange way of changing once your on boarded and have worked a few weeks. I was very hopeful and excited to start with this employer, until it became painfully obvious to me and my fellow 'New Hire' co- workers, that they love to sell 'the sizzle', and not 'the steak'. In other words, there is a lot of window dressing taking place with regards to Corp. image and 'CORE VALUES'. On a side note. Personally, I'm note one who is in the habit of 'bashing' a company publicly or on social media. However, my experience with this company can not go ignored. EMPLOYEE BEWARE...!

5.0
Jan 21, 2015
Recommend
CEO approval
Business Outlook

Pros

Walser Automotive Group is a great company for growth and career opportunities. Once you are an employee they give you all the tools you need to succeed. They have training, career development paths and promote from within before looking to the outside. The culture is one of team work and servant leadership. No "Ivory tower" at this company. You will see the owners and senior team members working in the service drives, sitting down with employees and even removing snow off vehicles when needed. The Walser Foundation is amazing. Walser gives 5% of their earnings to local non-profits. It’s nice to have the ability to volunteer my time to these great causes and have my company support me by allowing the time off and even giving me PTO for volunteering mine and my family’s time. I would say all in all that I am very lucky to work for such a great company and I plan on staying for a long time.

Cons

The only “con” I can think of, (which really isn’t a con) would be the constant change. Walser is always changing and growing to ensure they are the leader in the market place. You must be willing to accept change and know that it’s for the growth and good of the company. If don’t do well with change you will struggle at this company.

3.0
Nov 14, 2014
Recommend
CEO approval
Business Outlook

Pros

Processes are very clean and highly automated.

Cons

Pay structure changed to a $17.31/hour which took away all the opportunities to eran extra income. Highly micro managed.

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Walser Response
11y
Dear Former Employee, Thank you for your feedback and your 10 plus years of hard work. Walser strives to provide the best employee and customer experience possible. In order to stay ahead of the competition and continue to be an industry leader we must grow and change constantly. Our Customer Specialists have many opportunities to make above and beyond their hourly wage. I apologize if that was not clearly communicated while you were with us. Our main focus is to provide a Fast, East and Fair experience to our customers which requires detailed process to streamline our business. Walser is always looking for feedback that can help us learn and grow. I would like the opportunity to speak with you about your experience in detail to get a better understanding. Please reach out to the number below and I would be happy to listen and learn. Thank you, Director of Recruiting Email: careers@walser.com Phone: (952) 929-3535
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Glassdoor has 327 Walser reviews submitted anonymously by Walser employees. Read employee reviews and ratings on Glassdoor to decide if Walser is right for you.