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Walters Hospitality

Engaged Employer

Walters Hospitality reviews

3.5

62% would recommend to a friend

(104 total reviews)
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Jeremy Levitt

Not enough data to show CEO approval

54% positive business outlook

Walters Hospitality has an employee rating of 3.5 out of 5 stars, based on 104 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Walters Hospitality employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

104 reviews
1.0
Nov 5, 2023
Recommend
CEO approval
Business Outlook

Pros

Coworkers are great, flexibility with hours

Cons

Turnaround is incredibly high, zero training and then you are fired for not performing to the expectations that we’re never communicated to you, they will work you to death

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Walters Hospitality Response
2y
Thank you for taking the time to provide your feedback regarding your Walters Wedding Estates experience. Our commitment to ensure that every Walters team member has a rewarding and beneficial experience is a priority for us. It’s unfortunate that your experience was not as favorable as we would like. We encourage all current employees to escalate any issues so they can be addressed in a timely and efficient manner. We take your feedback seriously as we continue to grow and strive to improve our processes, benefits and working environment.
1.0
Sep 16, 2023

Smoke and Mirrors

Recommend
CEO approval
Business Outlook

Pros

While working for Walters I worked (survived tbh) with a colleague that has become one of my dearest friends!!

Cons

When I told the HR Director after my 3-4 months of working for the company what was happening and what I was dealing with at my venue in the Houston region, she cried on our Zoom call…Then a short time later she quit!! One guarantee at Walters is that you will be overworked and severely underpaid no matter your position. They thrive on cutting corners in every aspect but especially the corners of their employees’ paychecks. Walters refuses to hire an appropriate amount of staff to support the volume of their events. Walters expects their GMs to take on 95% of the workload at their venues in order to save cost for additional, hourly employees. Every bit of hard work goes unrecognized and unappreciated by upper management. Despite me working 60-70 hours every week and successfully running two of the busiest venues in the company, I was told my salary maxed out at $49k with no promising potential for growth. The only thing Walters prioritizes more than exploiting their overworked salaried employees is acquiring more venues per region. They claim this “creates opportunities” but what it does is suck resources from the other venues that are already suffering within the region - which for Houston is every single venue. Every few months Corporate sends their leads to survey your region and surprise! Your region has acquired another run down, tired venue that needs immediate dire attention from everyone, pushing your own venues needs that were never addressed or fixed further down the list of priorities. Corporate disappears back to Dallas after the deal is done and acts completely clueless as to why the entire region is failing but doesn’t provide resources/approvals to solve existing issues. Walters does not care about the quality of the events they only care about the quantity of contracts they lock clients into. They certainly do not care about their employees. The entire vibe is fake. Save your peace.

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Walters Hospitality Response
2y
We appreciate your feedback regarding your time at Walters and thank you for sharing your experiences. Your input is valuable as we continually strive to improve our company. We are sorry to hear that you had a challenging experience during your time with us. Our company values the well-being and happiness of our employees, and it is disheartening to learn that you felt overworked and underpaid. We understand that balancing workload can be a concern, and we are continuously working to ensure that our staffing levels align with the demands of our venues. We apologize for any miscommunication regarding salary and growth potential. We strive to provide competitive compensation packages and opportunities for professional development to all our team members. We will review our communication processes to ensure clarity on salary expectations and potential for advancement. Regarding the acquisition of new venues, we acknowledge that expanding our portfolio can be challenging, and we are committed to addressing the needs of all our venues, new and existing. We want to clarify that the HR Director did not leave the company, and we appreciate her continued presence. While you expressed concerns about event quality, we remain committed to providing exceptional experiences for our clients and their guests. Thank you for your feedback, which we take seriously and will use to drive positive changes within our company. We wish you success in your future endeavors.
1.0
Sep 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Working to give couples an amazing once-in-a-lifetime day.

Cons

It has been about three months since the company has shifted its thoughts on how to treat employees with their pay, time, and contribution to the job. Fear-driven emails are sent weekly, by someone we hardly ever see, about performance and how things should be done. Each week almost contradicts what was emailed before and has created a toxic and volatile workplace. Constantly feels like walking on eggshells to know if what is being done is wrong now. New processes have been rolled out without guidance or input. When questions are brought up to understand reasons for drastic changes, they are shot down. The mentality behind not answering questions is that "knowledge will only hurt your performance. Just do what you are told. "

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Walters Hospitality Response
2y
Thank you very much for your feedback. We are saddened to hear you did not enjoy your experience. As a company, we are dedicated to making our clients, guests, and employees feel heard when working with us. We hold our company to high standards and are constantly reevaluating and adjusting based on the needs of our clients and employees. We wish you all the best in your future endeavors.
Viewing 52 - 54 of 104 Reviews

Glassdoor has 104 Walters Hospitality reviews submitted anonymously by Walters Hospitality employees. Read employee reviews and ratings on Glassdoor to decide if Walters Hospitality is right for you.