Wayfair Customer Service Manager reviews

2.8

45% would recommend to a friend

(37 total reviews)
avatar

Niraj Shah

56% approve of CEO

37% positive business outlook

Manager, Customer Service employees have rated Wayfair with 2.8 out of 5 stars, based on 37 company reviews on Glassdoor. This indicates that most Manager, Customer Service professionals have an average working experience there. Wayfair is rated 21% below average by Manager, Customer Service professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

37 reviews
5.0
Jan 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Wayfair is a valuable company filled of teachers, loyal upper management and has goals for each employee. Happy employees create happy customers. I'm so grateful for the drama free work environment. I'm grateful for the goal setting and the ability to teach my employees how to help our customers with solutions that best helped them. By listening to understand.

Cons

The only thing I disliked was the clicks with management and teams. I also think relationships should be not be allowed in the company. Obviously married couples is different but they should not be in the same building unless they are on the same level. For example both managers, if they are at a different level should be transferred to a different location.

1.0
Jan 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Peers were supportive Training materials were effective

Cons

Most of the time was spent doing reports that were not required by any other site, Micro management was nonstop, leaders were never satisfied even if you are leading the #1 team in the country.

Viewing 1 - 3 of 37 Reviews

Glassdoor has 7,907 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.