Wayfair Customer Service (CSR) reviews

Users say... "There are also some really great people that you'll meet and be able to work with." "Great culture and lots of people right out of college to make the transition into a new job easy." "Good benefits and they tend to listen to employee opinions (in my department anyways)" "Good work life balance and clear KPIs" "I am on the promotions team and oh boy I have the best manager and a great team to learn from." 

Users say... "Poor management and little to no change in a company that doesn't seem to know what they are doing" "The pay is low and they hold you at specific positions until you have worked in that position for at least 3 months." "There may be an absence of trust between senior leadership and the employees according to my manager" "Managers don't have experience and there's no guidance and direction for your job." "The salaries are low compared to similar jobs nationwide and very low when compared to Boston and other areas in Massachusetts."