Wayfair reviews

3.1

38% would recommend to a friend

(1,697 total reviews)
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Niraj Shah

29% approve of CEO

27% positive business outlook

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2K reviews

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1.0
Nov 16, 2022
Recommend
CEO approval
Business Outlook

Pros

Attractive (above market) pay with very relaxed management (little expectations)

Cons

Several to watch out for: 1. Structurally troubled company, its operations are managed by a bunch of ex-consultants with great high-level ideas but very little in execution (key difference why they will never beat Amazon - ideas are the same but Amazon will beat Wayfair in execution every day of the weak). 2. Its practices resemble more a newly launched startup than a 14B company, when I joined I realized people had no budgets to work against, and any Director could expend at its on will - this gave way to a lot of unneeded expenses that translated on laying off 10% of workforce on 2022 as they switched from growth to cost saving. 3. Insensible leadership. When the tide changed from happy-go-lucky on Covid to the sales dip post Covid the company literally shifted from hiring everyone to firing 10% of workforce with very little thought into the impact of people’s lives. To save a quick buck they fired a whole bunch of people still on probation in Germany (the severance is two weeks vs months if employee passes probation). While one needs to look after the continued operation of the company the management has been so irresponsible hiring left and right and gave no thought that consumers may (and the did) stopped buying after they front loaded all purchases when we entered Covid. Even after firing that many people there was lacking vision from leadership, all they could come up with is “cost cutting, lets remove 300 million from our cost” which is fine to adjust but not fine to win - specially in the EU where the company js a very distant player in the market (US is very different) Sinking ship - be careful! If you want to learn how to do e-commerce go to Amazon. Only consider Wayfair if you want a quick buck and are ok on a sub-par company with a high risk of being laid off by insensible leaders once the going gets rough

2.0
Nov 11, 2022

Constantly Adapting

Recommend
CEO approval
Business Outlook

Pros

Decent Pay, Work from Home, Some opportunity to grow, Different areas to move to if you are a top performer.

Cons

Once in a specialized group you are bottle necked and then subjected to very little opportunity to move up without their specific leadership programs that are limited although you are a top tier employee. Management is disconnected from the work flow processes that they are constantly changing. Training is inconsistent and communication between specialized teams and regular customer service is lacking when processes change. You can be let go on the first corrective action while others manipulate the system for their personal benefits. Pressure of the "Woke culture".

2.0
Nov 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Decent pay and stock options. A lot of resources are available to learn and grow professionally. Few Engineering guys are super smart.

Cons

Working extra hours has become a norm and its often go unnoticed. Infrastructure is scattered and not well designed. Micromanaging is increasing with the passage of time. To solve issues you need to depend on your own skills, you don't get much help from others Benefits are just ok. Employee contributions in Insurance premium is very high. Company contributions in 401k are just ok as compared to other companies in the same category

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