Wayfair reviews

3.1

38% would recommend to a friend

(6,880 total reviews)
avatar

Niraj Shah

29% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,880 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
5.0
Nov 14, 2017

New Joiner--Ops

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-The people: highly collaborative environment where employees go out of their way to help each other; company filled with very talented people. -The work: Wayfair is a high growth company and with that comes a fast-paced environment. New challenges pop up every day and the company always needs people who are willing to step up to solve problems. -The culture: Wayfair values moving fast over being perfect and there is willingness to 'break things'--this means that employees at all levels are able to make decisions that have real impact on our customers. -Start-up feel: despite being a large public company, the place still has a start-up feel. Very rarely is there a defined standard process to follow. If you are looking for the challenge of finding new creative ways to get stuff done, this is a great place. If you want to be told how to do your task, that does not happen often. -Opportunity: fast growth and change creates the opportunity for employees at all levels to step up and make a difference.

Cons

If you are looking for an easy 9-5 job, this is probably not the right place--at very few companies are you able to find an interesting job, with an opportunity to advance, without also having to sometimes go the extra mile to figure out how to solve complex problems. Success here requires you to be proactive and create relationships across the company.

3.0
Nov 13, 2017
Recommend
CEO approval
Business Outlook

Pros

I interviewed in early 2016. + Easy to build up network + Fun, young, "startup", "tech" culture/roots with perks like free snacks and beer and sponsored team outings each month + Open-office environment + Smart, hardworking people + Co-founders (Niraj and Steve) are down-to-earth and transparent about their vision and struggles + Most business teams have decent work-life balance (35-45 hours/week with opportunities for teams to grab beer on Friday afternoons and relax a bit) + Recruiters are honest about salary and benefits although they oversell the stock options + Lots of flexible vacation time at the cost of very few company-wide holidays

Cons

- Rapid turnover - Every team is understaffed and underpaid - Unclear direction / prioritization of initiatives and projects - Management lacks sufficient training (promoted too quickly) - Recent focus on overqualified, "prestigious" staff (e.g. consulting backgrounds, MBAs, top tier graduates) - Company is growing too quickly - Even internal transfers are unnecessarily complicated and unclear with additional interviews and steps being added at a whim

4.0
Nov 12, 2017

It not so bad

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great benefits and its a cool place to work

Cons

it a customer service business

Viewing 6043 - 6045 of 6,880 Reviews

Glassdoor has 7,906 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.