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      Wayfair

      Engaged Employer

      Wayfair reviews

      3.1

      38% would recommend to a friend

      (6,878 total reviews)
      avatar

      Niraj Shah

      28% approve of CEO

      27% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.3

      Work/Life balance

      3.3

      Compensation and benefits

      2.9

      Culture & values

      2.8

      Career opportunities

      2.4

      Senior management

      Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      7K reviews
      1.0
      Oct 30, 2017

      Cx service

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      None. There used to be, but not anymore

      Cons

      Everything since the style of the position changed

      2.0
      Oct 30, 2017

      If you received a raise, there is a catch!

      Customer service agent level iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      It offers a competitive hourly wage, great for college students, or supplemental income. It has decent benefits and a 401 k, a nice facility if you don't want to work at home. A good place to meet people, as everyone is dating someone there!

      Cons

      You will start as an agent, taking back to back calls most days. You will take approximately 12 or more calls per hour, so about 96 calls per day I believe. If you are rated as per your stats as #200, then you will have to bid 200 times for a schedule you want. Most likely you will not get any of your choices and will be stuck with this schedule for the next 6 months. If you are offered to go up to the next level of seniority you will be given a small pay increase however you will be asked to do so much more for that little compensation. You are also given vacation time, however they slowly release it a few hours per pay check...So it will take one year to accrue your vacation time, and near impossible to request that time off as mine has been denied twice. You will also be required to work a lot of mandatory overtime in the months of November, December and January.

      5.0
      Oct 26, 2017

      Talent Acquisition Recruiter

      Recruiter
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company is extremely innovative and I work with really intelligent people that continue to challenge me and help develop my skills. I LOVE the open environment because we learn from each other and collaborate even more. The leadership helps us move as quickly and efficiently as we need to in order to get our job done during the day.

      Cons

      The onboarding process can be expanded specific to each department. I understand this is something Wayfair is working on right now.

      Viewing 6055 - 6057 of 6,878 Reviews
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      Glassdoor has 7,904 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.