Wayfair reviews

3.1

38% would recommend to a friend

(6,878 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
2.0
Jul 30, 2017

SWAT (escalation team)

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They try hard to make it fun, (pod outings, work parties) pay is pretty good as well for call centers around here. My direct manager was great as well as my senior manager!

Cons

Wayfair is definitely not the same company as it was when I started, which was over 2 years ago and you'll here a lot of employees say the same thing. The company is going too rapidly and they simply can't keep up with it.

1.0
Jul 28, 2017

Data Integration

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If it's your first job out of college it's a good place to start but GET OUT quickly. The only good thing about this place is the dress code and some of the people you meet. I met some great people and they do a good job of bringing people together for outings.

Cons

This place is the most judgmental place I've ever worked in. It is all about playing favorites and playing the political game. The salaries do not reflect the work you are doing. They will make you do the work of a manager and never promote you or compensate you and use little excuses as to why. They claim they are "transparent" and that is a complete lie. Nothing is ever communicated, to the point where you are setup for failure. If something was not liked by upper management, they do not communicate down and or take the time to explain what they want. Do not show appreciation for many employee's work and would state the roles as "transactional" and look at roles as "replaceable." Rather than helping people grow, they set you up to fail so they have an excuse to fire people.

3.0
Jul 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Great people. Decent perks. Quarterly team outings.

Cons

Rapidly losing their sense of company culture and becoming just like every other call center out there. Promotions nearly non-existent as they tend to hire managers from outside instead of showing faith in existing employees. Health benefits mediocre (high premiums).

Viewing 634 - 636 of 6,878 Reviews

Glassdoor has 7,904 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.