Wayfair reviews

3.1

39% would recommend to a friend

(6,850 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,850 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
5.0
Aug 17, 2010
Recommend
CEO approval
Business Outlook

Pros

If you are willing to work hard and be patience, CSN is a great place to work. If you want to do the minimum and expect a gold star and promotion for doing your job, look elsewhere. CSN has recently hired some outside senior level management, but it was needed. Even with this, there are many opportunities for entry level employees. Yes, no one wants to go to college for four years and then deal with a customer upset that their headboard came damaged. But you have to start somewhere. CSN has many departments internally that many companies outsource; advertising, PR, logistics, etc. If you prove you are a hard worker and competent, there are other places in the company you can go. Many of these types of opportunities would not be open somewhere else for someone who did entry level customer service or marketing for a year. This chance for mobility made up for the lower than expected/deserved pay. The people are also great at CSN. There are very few I did not care for, but you will find those types of people everywhere. I was lucky enough to have a couple different mentors over the years. And tried to provide mentorship in return. I have worked other places and understand that there is something different about the people at CSN; I think they do truly care about their co-workers and the success of the company. Most of the employees are young and the open office environment allows you be social. Many of my friends out of college were stuck in cubicles or in offices where the person closest to their age was still 20 years older. If you want to, you can make great friends. There are basketball and bowling leagues, tickets for employees to go to see the Red Sox, Bruins, Celtics, and theater events. I have made many life-long friends at CSN.

Cons

Personal moves were often times shrouded in secretly. So much of the company is transparent, but not when it came to this. Rumors fly around the place on a regular basis. Priorities changed continuously, which does happen at relatively new and growing company. This could be frustrating at times, since things would flip 180 degrees every 6 month.

2.0
Aug 13, 2010

Such a Shame

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It is a wonderful place to learn in your field IF you are lucky enough to get the right manager. The benefits are good and the location is convenient to those living in the city. There are great people working there, it is a shame that all the best employees are leaving for better opportunities.

Cons

I get the oddest feeling that upper management is adding "fake" reviews into Glassdoor to make this place seem like a good place to work with fantastic opportunity for growth. The fact is, that couldn't be farther from the truth. CSN Stores used to be a place where everyone wanted to come to work. People used to have fun and learn from each other. It changed drastically in the years I worked there. You are paid next to nothing unless you are a new, transplanted director with years of "experience." You are led by these directors that have little to no people skills that barely let you in on what is happening at the company. It feels like you are waiting for this huge opportunity to open itself up and after years there, it seems as though this opportunity will never present itself.

4.0
Aug 10, 2010

Great place to learn

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great environment, lots of events, perks and great people. There are a lot of very smart and creative people in this company. If you are willing to work hard, great opportunities are there. Because of the friendly atmosphere and open seating/mentality, even in entry level positions you are able to gain a lot of knowledge and understanding of many different departments. Some have trouble adjusting to the new wave of external hires with experience into high level positions- I see this trend as a smart way to grow the business, and those new hires as people I can use to see a fresh perspective and gain further knowledge on how other companies work- especially useful for the many of us who came here right out of college. You get out of this company exactly what you put into it.

Cons

The pay is below average for most positions. The company is in a constant state of growth and change- this is exciting to me, but for some unsettling.

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Glassdoor has 7,871 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.