Wayfair reviews

3.1

39% would recommend to a friend

(6,850 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,850 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
4.0
Jun 10, 2010
Recommend
CEO approval
Business Outlook

Pros

I have to say that the 20+ snacks in the snack room was great. All you can eat. You are assigned to a team of 10-20 that focuses on a specific category. You become very knowledgeable about the products you sale to customers. At least once a month, your team will go out based on your team's pick. Each person get $20 from the company to eat & drink. Also, the Christmas party was wonderful. Can't say anything bad about the 6 hour open bar option and all you can eat food and desert. We had it at a fancy hotel near the pier. The people you work with are usually very nice. Your manager is very friendly and will always help you out. If you need to take a day off the next day with good justification, your manager is usually okay with it. You will definitely learn how the e-commerce business works, from suppliers via transport all the way to the front door of the customer. You will learn how to run a successful e-commerce company because the company is good at what they do. You also get a nice view of the city. Oh yea, you will get a chance to be in a raffle to go to the Celtic games, Bruin hockey game, symphonies, and ballets. Most important, there's numerous opportunities to move to other jobs/dept. like marketing, bus. intel, etc. BIG PLUS!

Cons

The pay is barely ok. But I have to say that the company is working to improve on their pay system. Base pay is about $30,000 per year from when you start out answering emails from customers. This is just their way to get you use to their system and how the business operates. After that, your manager will move you to handling phone calls from customers and your base pay will range between $27-$34K base on performance standing within your team. They will evaluate your base pay performance quarterly. Also, you will get bonuses per month between $200-$800 depending on your performance standing within you team. Bonuses is measured by how much profit you bring in. The competition on a scale of 1-10 is about 8.

1.0
Jun 10, 2010
Recommend
CEO approval
Business Outlook

Pros

The company provides small things like snacks, tickets to sports games, and health insurance. They have company outings once a month for your store group and the typical corporate xmas party.

Cons

When i first started working in customer service at CSN, I worked 9-6 Mon-Fri with the choice of overtime on nights and weekends. The company told me that I had room to move up the corporate ladder quickly and that everyone starts in customer service. Over the past year they have slowly alienated the customer service staff and forced people into leaving the team. The transition started with the move to a new building. They took the entire customer service team and moved them into a different building, leaving only essential staff in the prudential center. Phase two of the transition was the change in salary. The salary currently changes every 3 months depending on a survey you have customers fill out at the end of the phone call. Depending on how they fill out the survey, you will make between 28-35k. Phase three was the kicker! They now change our schedules every 4 weeks! Every 4 weeks there is a picking process where depending on when pick you could get a 8-5, 12-9, or Tuesday-Saturday shift! If nothing is left but the undesirable shifts, you are forced to take it. NO EXCEPTIONS! Additionally you can’t just take a day off anymore. You need to ask weeks in advance. Any popular holiday is normally restricted for customer service people and you are required to work. In summary, your salary and schedule constantly fluctuate and you’re always working when everyone else has the day off.

2.0
Jun 8, 2010

Preying on the Young and Inexperienced

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Location is easily accessible Lower level workforce is young and motivated Post-work outings are encouraged and funded Benefits are decent

Cons

Little to no opportunity to advance Salary is meager compared to identical roles at competitor companies Younger employees are treated with no respect Similar to students in a large university, employees are numbers, not people Promotions and bonuses are based on seniority, not merit "Metrics" are what define you as a person NOT a career path at all

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