Wayfair reviews

3.1

39% would recommend to a friend

(6,849 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,849 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
1.0
Apr 4, 2019

Toxic work environment.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Seemed like a great place to work for the first several months. Benefits, pay, etc.

Cons

The new management they're hiring is definitely not the old Wayfair Culture. People are worked hard and then told they're still working at below satisfaction. Sexism is implicit as well in their hiring of women to high management spots. It is not uncommon to have only 1 or 2 women in a huge department of men and those women are treated substandard. HR is definitely not in your corner and will back all their toxic management.

2.0
Jan 7, 2019
Recommend
CEO approval
Business Outlook

Pros

- I've worked with some of the most hard-working, smart, and kind people at this company. - Local restaurants come in during lunch hours that you can purchase food from - Located right in Copley Square so it's convenient for almost all transpo types - Open office floor plan (if that's your thing) - Commuter benefits, 401k matching, health coverage from day 1 - Promotions can happen quickly if you're in with the right people. - The co-founders are amazing, you can tell how passionate they are about the company and can see their vision (it does seem like the passion does stop with them though).

Cons

- Open office for me (an introvert with attention and concentration issues) the distractions can be overwhelming - Although there are perks of free coffee, kegs, monthly parties, these all come with the caveat, not good, always tapped, only happen if your leaders plan/coordinate one, respectively. - Those hard-working, smart, kind people I mentioned as a Pro? Yeah, they don't work here anymore because of some of the reasons I've listed below. This job can ruin you and your spirit really easily. DISCLAIMER: I worked the past 3 odd years in the Merchandising department. My experience has been both the best and worst years of my life and therefore this review is biased and my experience is not indicative of everyone's. Take this with a grain of salt. Very few people leave a company/write a review because they're happy. - The job I applied for, the job I interviewed for, the job I was hired for, and the job I ended up doing were completely different positions. The job I did has also changed drastically every 6ish months. This isn't necessarily a problem, change is a constant theme her, however when your job responsibilities are changed without warning or you find out during a performance check in, it becomes a problem. Also, when your job is changed to something you have been vocal about and not being what your strengths or desires are in (analytics to project management), it can also be an issue for employee satisfaction and retention. - In my 3 years, I've had 5 managers (which is actually significantly lower than some of my peers), but a constant shift in management can cause issues with performance and promotions. For promotions especially as they're not all about skill, but how much your manager can advocate for you as you're ranked against all your peers during the promotion cycle. If your manager can't advocate for you, you can't get promoted. - Transparency is not there. Like I mentioned above, my job has changed without my notice. Upper management make decisions and don't share them with the people who are affected by it. I found out my title and role were being changed after other people in my department found out (these people were not in my role/title). There's also this air of suspicion whenever changes happen as only some people are told and not others (has happened with 2 department wide merges so far) or not using the correct mode of communication to provide information. One/one meetings with teams instead of a department wide meeting. Email with unclear guidance instead of formal/personal emails. Off handed comments at the end of a meeting. You get the picture. - Compensation will always be an issue at this company, I know my department is under market value, and I've heard friends in other departments complain the same. Don't listen to the hype and BS about compensation, they say stock incentives, bonuses, and other perks plus base compensation make us above market value, but from experience, it still does not add up. Also, the base is too low, and if you made the mistake of not negotiating for a higher base, all your raises and promotion salary increases will be based on that. - The turnover is also mind boggling. I went from the most junior person to one of the most senior in 9 months. The job is demanding, you're constantly micromanaged and not given time to work independently, and quite frankly, not worth the stress. - The management doesn't manage, and the leadership doesn't lead. All my managers and supervisors have micromanaged my work and gave me very little accountability or independence to work. This trait is hired for and trained into the younger managers. - Once I realized this job was not for me, I attempted to transfer internally but kept getting blocked "not the right fit" after being told my skills align perfectly with the position I was going for. Also, if you go between departments you will lose at least one level as the competencies don't align across the company, I'm sure they're supposed to, but aren't in reality.

1.0
Jul 13, 2018

Senior manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nothing good to say.

Cons

Worst company No work/life balance. If you have experience, then run. Upper management has NO experience in the areas they are managing and are threatened by you. Fire people alsways on Thursdays so they can claim this as their last week and always before they obtain any equity (which is marketed as a balance to their really low salaries). Offer all fired employees a pathetic small severance which binds people to not say anything. Worst company. Many other great technology companies out there. Don’t go for this one

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Wayfair Response
7y
I'm very sorry to hear that you felt this way about your time at Wayfair, as this feedback is not at all aligned with the experience we try to cultivate here. We are very serious about creating a company that is innovative and inclusive, and would love to hear from you so we can take your feedback into consideration.
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