Wayfair reviews

3.1

39% would recommend to a friend

(6,863 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,863 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
1.0
May 7, 2019
Recommend
CEO approval
Business Outlook

Pros

Free computer equiptment no strings attached

Cons

Management just dont have a clue what they are doing, the "managers" i had in my 9 month tenure had no experience, couldnt motivate or answer basic questions. All the coaches that have been with the company for years were basically doing the managers job, it was madness. First few weeks training makes you think what a really nice company it is to work for then as time goes by you start to see the cracks. The encourage feedback but only if its positive, any negative feedback is ignored they dont know how to deal with customers or staff. Its an American company trying to operate in an American way in Europe managed by Europeans, its all over the place in terms of an indentity and clear vision. The amount of money this company wastes is mind boggling, i gave up pointing things out as nobody cared. I used to hit my metrics every week without fail but i was told by a "manager" that my work was inconsistent but yet they failed to provide me with any evidence of this, shut me out the system and never to be spoken to again. Probation contracts are not worth the paper they are written on, its basically a way the company can hire/fire anyone that dares give an opinion.

5.0
Mar 12, 2019

Great Place to Grow

Recommend
CEO approval
Business Outlook

Pros

It's a great place to learn, be challenged, and develop your career. There are endless opportunities to lead projects, learn from intelligent colleagues, and develop new skills, all in an exciting, very fast-paced environment. You feel supported by senior leadership who actually want to see you succeed and grow and will give you opportunities to lead and drive strategy for the business. Wayfair also has a fantastic company culture with great work/life balance. We work hard, but we have a lot of fun as well!

Cons

Leveling/titling at Wayfair is a little interesting and doesn't always seem to match with years of experience. Most people seem to come in at the same level, regardless of the prior years of experience they have, and they tend to down-level people quite frequently from where they were at previous companies. That being said, you're given the support and tools to build your career and move up the ladder pretty quickly.

2.0
Jan 8, 2019

recruiting/recruiting management is awful

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

not much to say here. Some of my immediate colleagues are good.

Cons

Frequent changes at the top continue a cycle of bad decision making and bad leadership. Having people in recruiting who've never done recruiting is not usually a good idea. Individual team managers are supposedly "manager doers" as that's part of the Wayfair philosophy but far too many have never actually done the job at Wayfair and therefore "lead" by handing down metrics and beating you over the head to meet them. No matter what you do it's not good enough. Every day people go home worried for their jobs.

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Wayfair Response
7y
I'm sorry to hear you're not enjoying your experience at Wayfair. As continue to grow and expand our teams, we do regularly train our managers on best practices for their roles and for communicating expectations. We’ve always valued input from our employees and we encourage you to express your concerns directly with HR. Thanks for taking time to provide feedback.
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Glassdoor has 7,887 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.