Declining culture and poor executive leadership
Pros
-Great people below C-suite and above levels. The recruiters at Wayfair know how to select diverse talent and this shows at lower levels within the company, even at entry level.
Cons
-Consistent layoffs after quite literally sending mass company emails informing employees that another layoff won't happen again as the company is in a "good spot", only for another layoff to occur 6 months later. -Lack of job security due to a consistent push for offshoring to save cost, even at the expense of service levels. -A serious decline in culture, where the CEO found it a good idea to send an email to the company between 2-3am to tell everyone they need to work harder and put in more hours. No remorse shown by the guy after the backlash either, which shows a serious lack of emotional intelligence at the highest level of the company. -A serious decline in psychological safety due to a lack of taking ownership of mistakes, punishing feedback that used to be widely welcomed, and moving from an inclusive environment that allowed ideas from all levels to be considered instead to an environment where a strict chain of command weighs heavier and taking risks is no longer rewarded. -More work for each employee due to the massive amount of layoffs over the past two years, notably without any pay increases. -The company does not uphold their own values such as placing employees first to ensure excellent customer service. When starting at Wayfair, happy employees made happy customers. Now, only the money matters, even if it means cutting an amazingly dedicated workforce. -Median paygrades with the company, going as far to internally state they aim for median pay instead of shooting for more competitive salaries like they mention when hiring/recruiting. -Overall a lot of disappointment in the lack of promises kept, creating a genuine negative view on how the company is run in addition to the decline of mutual trust.
