4.0
Nov 30, 2025
Definitely A Stepping Stone Job
Former employee, more than 1 year
Las Vegas, NV
Recommend
CEO approval
Business Outlook
Pros
• Supportive team environment with friendly people and helpful leadership. • Great employee benefits for a call-center role. • Company is attentive and genuinely cares about employees. • Remote work still feels connected through incentives and meetings. • Regular engagement through gift cards, Zoom chats, and fun activities.
Cons
• Metrics required for bonuses often conflict with each other. • Raises are infrequent and typically very small. • System outages and technical issues slow down workflow. • Ticketing system is outdated and not always efficient. • Management can take a long time to resolve certain concerns.